Store Supervisor VDOT

Responsibilities

• Provide quality customer service to include but not limited to the following:
• Attention to detail
• Meet and greet customers
• Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
• Answer questions regarding availability of parts
• Ask appropriate questions to ensure correct parts are researched and provided
• If necessary, inspect equipment in the shop to assist in parts research
• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure
• Answer all messages (phone/email) in a timely fashion
• Contact appropriate vendors for pricing and to place orders
• Inform customers when requested parts are available
• Contact Counter/Driver personnel to perform emergency parts pick ups, as required
• Provide past sales research as requested, utilizing the inventory system
• Check parts availability at all MANCON locations utilizing the inventory system
• Contact other MANCON locations to request transfers of parts or obtain parts information
• Review the Product Group Catalog as required to ensure requested items are approved for purchase
• Review, familiarize with and adhere to Product Group Catalog Review, familiarize with and adhere to Policy and Procedures Manual
• Review, familiarize with and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual
• Produce And Review Required Reports
• Ensure timely completion of all items on the supervisor’s checklist.
• Generate, distribute, copy and file all invoices for material issued to VDOT.
• Generate the daily Ticket Summary report and attach copies of all invoices and submit to VDOT
• Generate the Flat File Fix report.
• Review and correct identified errors in the inventory system
• Generate and review the SLA Failure Item Detail Report.
• Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history
• Pull and provide copies of Vendor Invoices as requested to meet VDOT’s Quarterly Compliance review
• Take action on items as appropriate.
• Produce and process the Reorder report
• Generate, review and correct the No Min/Max report
• Generate, review the Inactive Item Report.
• Produce and provide backup for all Credit Card purchases to corporate Data Entry Requirements
• Ensure that all completed customer requisitions are properly invoiced in the inventory system
• Ensure that all vendor receiving documents are properly entered in the inventory system
• Ensure that all inventory transfer requests are properly entered in the inventory system
• Generate new item numbers in the inventory system following published guidelines
• Inventory Management Requirements
• Perform and report weekly inventory cycle counts
• Maintain inventory system research on all cycle count discrepancies
• Monitor and review inventory Bin assignments to ensure accuracy
• Review items sales history to ensure proper Stock Sources are set
• Meet with VDOT representatives to discuss future requirements in regards to stocking levels
• Process Transfer requests from other MANCON locations
• Perform Wall to Wall inventory at site, when notified, following established procedures
• Other Requirements
• Follow established guidelines for vehicle and equipment maintenance
• Provide 24 hour support at the VDOT location during emergencies
• Travel to locations to pick up parts
• Train forklift operators
• Aid with inventory research projects as requested
• Supervise assigned store personnel.

Qualifications

• 1 year computer experience
• 5 years auto or heavy duty truck parts experience
• 1 year inventory experience
• 1 year customer service experience
• 24-hour availability
• Valid driver’s license with 2 years driving experience
• Obtain and maintain forklift license
• Obtain and maintain P1 or P2 ASE Certification
• Preferred Qualifications
• Delivery Driver experience
• Supervisory experience

Physical Requirements

• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.