Store Supervisor VDOT

About the role

This is an hourly position responsible for ensuring the shop meets customer service, inventory management, and paperwork expectations while supervising store personnel.

Pay

$19.00 to $27.00 per hour. Placement within this range will be based on relevant experience, certifications, and demonstrated skills.

Responsibilities

• Provide quality customer service, including greeting customers, answering questions about parts availability, and assisting with parts research.
• Review customer requisition forms for completeness (signatures, timestamps, part numbers, descriptions, and quantities).
• Research parts using vendor/manufacturer websites, publications, equipment manuals, and microfiche.
• Respond to phone/email messages in a timely manner.
• Contact vendors for pricing and place orders; inform customers when parts are available.
• Coordinate emergency parts pick-ups with Counter/Driver personnel.
• Provide past sales research using the inventory system.
• Check parts availability across all MANCON locations and request transfers as needed.
• Review the Product Group Catalog to ensure requested items are approved for purchase.
• Adhere to MANCON’s SOPs, Supervisor Manual, Safety Manual, Policy and Procedures Manual, and Product Group Catalog.
• Generate, review, and distribute required reports, including:
  • Daily Ticket Summary report with attached invoices for VDOT.
  • Flat File Fix report to correct inventory system errors.
  • SLA Failure Item Detail Report to assess stocking level adjustments.
  • PT/OP Bin check report for corrections.
  • Reorder report for inventory replenishment.
  • No Min/Max report for inventory adjustments.
  • Inactive Item Report to take appropriate action.
• Provide copies of vendor invoices for VDOT’s Quarterly Compliance review.
• Produce backup documentation for all credit card purchases.
• Ensure accurate data entry for customer requisitions, vendor receiving documents, and inventory transfers.
• Generate new item numbers in the inventory system following published guidelines.
• Perform and report weekly inventory cycle counts; research discrepancies.
• Monitor and review inventory bin assignments for accuracy.
• Review item sales history to ensure proper stock sources are set.
• Meet with VDOT representatives to discuss future stocking requirements.
• Process transfer requests from other MANCON locations.
• Conduct wall-to-wall inventory as required.
• Follow guidelines for vehicle and equipment maintenance.
• Provide 24-hour emergency support at the VDOT location.
• Travel to locations for parts pick-up.
• Train forklift operators.
• Assist with inventory research projects.
• Participate in the SCM continuing training program.
• Supervise assigned store personnel.

Requirements

• 1 year of computer experience.
• 5 years of auto or heavy-duty truck parts experience.
• 1 year of inventory experience.
• 1 year of customer service experience.
• 24-hour availability.
• Valid driver’s license with 2 years of driving experience.
• Obtain and maintain a forklift license.
• Obtain and maintain P1 or P2 ASE Certification.

Preferred Qualifications

• Delivery Driver experience.
• Supervisory experience.

Physical Requirements

• Medium work: Exerting up to 50 pounds of force occasionally, up to 20 pounds frequently, and up to 10 pounds constantly.
• Essential physical tasks: Driving, lifting, reaching, sitting, standing, stooping, and walking.
• Work environments: Storerooms, warehouses (uncontrolled temperatures, dirt/dust/damp conditions), and vehicles traveling to sites.