Store Professionals

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment
• Aid in inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency
• Support continuous improvement initiatives related to store processes and operational standards

Qualifications

• High School Diploma or GED
• Valid Driver’s License
• Strong communication (verbal and written) and interpersonal skills
• Customer-focused mindset with strong listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems
• Hands-on experience with vehicle repair or maintenance
• Knowledge of inventory or cataloging systems
• Background in automotive, diesel, heavy equipment, farm, marine, or dealership environments
• ASE Certification (not required)
• Leadership - Demonstrates personal accountability and ownership of customer outcomes
• Supports team members by sharing knowledge and assisting with problem-solving
• Contributes to a positive, collaborative, and high-performance team environment
• Shows initiative in learning and career development

Benefits

• Health Insurance: Comprehensive medical, dental, and vision plans
• Retail Store Operations within NAPA
• Physical Demands / Working Environment: Retail store environment with frequent customer interaction, standing for extended periods and frequent movement within the store, ability to lift and move automotive parts and materials (moderate weight), use of computers, phones, and POS systems regularly, fast-paced environment requiring multitasking and responsiveness
• Starting Hourly Rate: $20.25
• Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs