Store Manager

Reports To

District Manager

About the Role

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

Key Expectations

• Inspire store team to achieve their best performance
• Execute to maximize growth and potential
• Create an engaged and inclusive store environment
• Elevate the customer experience through operational excellence
• Exceed customer expectations in all interactions

Leadership

• Leads store staff in meeting sales, service, and operational expectations
• Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard
• Models company values and leads by example as an active coach
• Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities
• Guides team to identify, recommend and implement changes to improve productivity
• Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment

Performance

• Achieves store business plans, including sales, customer service and operational goals
• Develops game plans and follows up on execution to maximize sales and drive consistent performance results
• Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions
• Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team
• Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively

Operational Excellence

• Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise
• Ensures store staff is trained on all internal operational functions
• Stays informed on corporate communication, directives, initiatives, policies, and procedures
• Implements store programs to increase efficiencies in sales, service, operations, and branding

Workplace Culture

• Create an engaged and inclusive store environment where opinions and contributions are recognized and valued
• Create a culture of learning and development, ensuring training tools are leveraged
• Serves as a role model to all store team members and provide enthusiastic motivational leadership
• Creates a steady pipeline of external talent through recruitment
• Holds regular store meetings ensuring all store team members are up to date with all company directives

Customer Experience

• Ensures store team is trained on the customer service expectations and creates an exceptional customer experience
• Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS)
• Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns
• Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction

Qualifications

• Minimum 3-years' experience leading, managing, and developing retail teams
• Creative individual who demonstrates good judgement and is tuned into the pulse of the business
• Self-motivated, results oriented, strategic thinker
• Strong organizational and leadership skills
• Excellent written and verbal communication skills
• Demonstrates active listening and problem-solving skills
• Proven ability to train and develop high performing store teams
• Proficient in technology systems, applications, Microsoft Office, and video conferencing
• Ability to operate a computer and POS System

Physical Requirements

• Ability to stand and walk for the majority of work shift
• Frequently bend, squat and twist
• Lift up to 50 lbs.
• Climb a ladder to reach merchandise and or supplies
• See and distinguish between fabric patterns and colors
• You may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions