Store Operations Support Specialist (Baltimore, MD)

About the role

Domino’s is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible—one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino’s has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system.

Responsibilities

• Conduct Operations Assessments in all US stores (80%)
  • Measure operational performance by evaluating Product, Service, Image, Food Safety, Team Member Safety, and Technology/Innovation
  • Provide hands-on training during the assessment with a positive attitude
  • Evaluate all systems in stores to ensure compliance against DPZ Standards and procedures
  • Evaluate all stores in assigned area multiple times per year to meet team objectives
  • Assist team to meet visit goals, which may include travel outside of your assigned area
• Facilitate educational programs on operations evaluation and improvement (10%)
  • Partner with FBC’s/Franchisees/MCOs and Marketplace Trainers to develop additional targeted training that will improve operations in your assigned area
  • Educate marketplace on current and revised standards proactively
  • Perform calibration visits with marketplace leaders
  • Assess and share best practices
• Additional Responsibilities (5%)
  • Participate in special programs such as Domino’s Pizza Prep School
  • Participate in FBC, Franchisee, and Specialist on-boarding
  • Gather and provide specialized data upon request
  • Support the testing and rollout of new innovations or product launches
  • Act as a resource for information to the marketplace
• Administrative (5%)
  • Maintain a consistent and direct link to WRC, marketplace leaders, and Franchisees with timely and accurate communications
  • Utilize store data and provided technology to effectively plan store visits
  • Schedule all travel in the most cost-effective manner
  • Utilize available reports and data to ensure store visits are completed on schedule
  • Facilitate and participate in team and individual meetings

Requirements

• Minimum 1-year General Management experience at Domino’s Pizza store, 2 years preferred
• Experience as a multi-unit supervisor or Operations Trainer preferred
• Role model operator with history of exceptional evaluation scores
• Experience coaching and developing team members
• Proficient in leveraging technology and innovation in stores to drive operational performance
• Ability to work independently and be results-oriented
• Thorough understanding of Domino’s Pizza standards, policies, and procedures
• Appropriate level of computer and technology skills (Microsoft Office)
• Ability to give and receive constructive feedback and diffuse volatile situations
• Outstanding communication including verbal, written, and presentation skills
• Strong interpersonal, time management, and organizational skills
• Effective coaching and motivational skills, professional demeanor
• Ability to travel 75-85%, including overnight travel
• Willingness to work 3-4 weekends per month
• Recommendation from Franchisee, Director of Corporate Operations, or equivalent
• High School Diploma required

Benefits

• Paid Holidays and Vacation
• Medical, Dental & Vision benefits that start on the first day of employment
• No-cost mental health support for employee and dependents
• Childcare tuition discounts
• No-cost fitness, nutrition, and wellness programs
• Fertility benefits
• Adoption assistance
• 401k matching contributions
• 15% off the purchase price of stock
• Company bonus