Store Operations Manager (GM)

Job Summary

Insomnia Cookies is seeking a Store Operations Manager (GM) for their newest OK store opening in downtown Tulsa this summer. This role offers great training, mentorship, professional growth, and quick advancement opportunities.

About the Role

Join a fun, entrepreneurial, and rapidly growing company in a role that offers a competitive base salary and monthly bonus compensation package, a $50.00 per month cellphone data plan stipend, enrollment in our Cookie Jar internal equity program, excellent comprehensive benefits coverage, including medical, dental, vision, and pet insurance plans, a 401K with contribution match, 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness, paid sick leave, and enrollment in our Cookie College learning/training platform.

Position Perks

• A competitive base + monthly bonus compensation package
• $50.00 per month cellphone data plan stipend
• Enrollment in our Cookie Jar internal equity program
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness, paid sick leave
• Enrollment in our Cookie College learning/training platform
• Free cookies, awesome swag, and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What We Seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams, and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About Us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. The company has grown from a small bakery to a cult brand known for its warm, delicious delivery all day and late into the night. With over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa., and a rapidly-growing nationwide shipping and gifting portfolio, Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible!"