Store Operations Manager

Responsibilities

• Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interacting face to face with customers, providing excellent service, and building rapport.
• Maintaining customer relationships through regular communication and follow-up.
• Meeting monthly sales goals and metrics.
• Walking the property to perform daily operational tasks including lock checks and showing units to customers.
• Renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
• Processing invoices, managing reports, and legal process of auctions.
• Overseeing the store’s expense budget while maintaining store supplies and retail inventory.

Requirements

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high quality customer service to a diverse customer market.
• A self-driven mindset with strong operational focus.
• Basic computer skills including MS office products.
• The ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
• Frequent physical demands such as standing, sitting, kneeling, crouching, crawling, bending, climbing, and balancing on a ladder.
• Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Qualifications

• Authorized to work in the U.S. without the need for current or future sponsorship.
• Must be able to pass a background check.

Skills

• Customer service skills.
• Property management skills.
• Basic computer skills (MS office products).
• Ability to work independently and as part of a team.

Benefits

• Work/Life Balance – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
• Culture – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
• Competitive Pay – Start strong with a competitive hourly rate that reflects your value.
• Time Off – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
• Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
• Benefits – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

Pay

Competitive hourly rate that reflects your value.

Schedule

Primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.