Store Manager

Responsibilities

The Store Manager role is multifaceted, encompassing both driving and guiding the customer experience and store operations, as well as identifying, developing, and leading talent within the store team.

Success as a Store Manager hinges on a combination of talent quality and customer experience, along with productivity and performance against key metrics.

• Talent - Attract, develop, and retain top talent. Focus on store morale, teamwork, and professional growth. Build a succession plan and foster high-performing associates.
• Customer and Associate Experience - Lead customer engagement, educate the team, and resolve complaints. Optimize store environments and drive loyalty.
• Execution - Manage store operations, set clear action plans, and ensure compliance with policies. Optimize sales and operations opportunities.

Qualifications

• Three to five years of previous store management experience, including responsibility for annual sales volume of $3 million or more.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop, and promote associates.
• Ability to travel periodically for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Preferred Qualifications

• Previous retail experience preferred.
• Effective communication skills with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative and respectful team member.
• Ability to multitask and handle multiple customers or processes simultaneously.