STORE/NIGHT CLERK

About the Role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in the Midwest, Roundy's merged with The Kroger Company in 2015. Today, we serve customers in over 140 stores under the retail banners Pick ‘n Save, Metro Market in Wisconsin, and Mariano's in Illinois. As part of the Kroger family, we bring together diverse teams with a passion for food and people to feed the human spirit through innovation, amazing customer experiences, and a commitment to our communities and each other.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions or make product suggestions.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell-by dates and take appropriate action.
• Label, stock, and inventory department merchandise; provide customers with fresh products they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept up to date.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions; notify store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft, or fraud.

Requirements

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Qualifications (Desired)

• Any retail experience.
• Second language (speaking, reading, and/or writing).

Benefits

The Kroger Family of Companies offers comprehensive benefits to support Associate Well-Being, including Physical, Emotional, and Financial support. Benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our industry-leading Continuing Education program.
• Vast potential for growth through industry-leading training programs and diverse career pathways.

Must be able to perform the essential job functions of this position with or without reasonable accommodation.