Store Manager - Zales Outlet - Carolina Premium Outlets

You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”™.

About the role

Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the store's results. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of lifetime relationships with customers, and the delivery of a best-in-class customer experience.

Responsibilities

• Communicate performance expectations and ensure all team members understand their impact on company success.
• Coach and develop store staff to instill understanding of brand image and ensure consistent representation in customer interactions and execution of store visuals and marketing.
• Support and communicate the strategic relevance of corporate initiatives and execute corporate plans to produce desired results.
• Demonstrate professionalism, integrity, and honesty to earn the respect of team members and management.
• Deliver an exceptional customer experience through training, outreach, and clear expectations.
• Empower team members to resolve customer issues and drive high-level customer service through follow-up and outreach.
• Attain sales projections and quotas by developing strategies to maximize sales potential.
• Observe operations to identify successes and opportunities for improvement, addressing root causes of operational problems.
• Review and analyze reports to identify trends, opportunities, and available resources, and develop plans to address issues.
• Keep management informed of competitors' marketing, merchandising, and payment programs, and advise on new or changing merchandise and service needs.
• Implement initiatives to change behaviors and produce results.
• Foster open communication, collaboration, and efficient use of resources with other Signet Store Managers in the same vicinity.
• Demonstrate commitment to the Company’s People First vision through talent selection, development, and compelling onboarding experiences.
• Set actionable goals, monitor progress, and maintain open communication with team members and management.
• Establish a positive, professional work atmosphere where team members feel valued and respected.
• Respond promptly and accurately to management directives, requests for merchandise transfers, inventories, and information.
• Maintain store neatness and cleanliness to represent the brand.
• Ensure compliance with Company policies and practices.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Perform additional duties and projects as assigned.

Schedule

Work a schedule based on the right time to effectively run your business, including a combination of opening and closing shifts, weekdays, and weekends. Typical hours aim for a five-day, 40-hour work week during non-peak hours. Hours will increase during peak selling periods. Consistent regular scheduled attendance is considered an essential function of this job.

• Schedule should account for operating hours, sales requirements, customer traffic, proper store coverage, and time to coach, train, and develop your team.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, OR 2 years of retail sales experience plus a minimum of 1 year of retail management experience.
• Preference given to candidates with specialty retail or jewelry experience.
• Preference given to candidates that are Diamond Council of America (DCA) certified.

Skills

• Advanced communication skills, both written and verbal.
• Proficient with computers, MS Office, and related business, technology, and communication tools.
• Strong interpersonal skills to build effective employee and customer relationships.
• Advanced presentation skills for team member training and customer presentations.
• Strong problem-solving and conflict management skills.
• Ability to present professionally via email, social media, video conference, telephone, and text.
• Ability to plan, organize tasks, meet deadlines, and set priorities.
• Ability to work independently without immediate supervision.
• Ability to effectively delegate tasks for team success.
• Ability to understand and thoroughly explain detailed information.
• Reliable and dependable.
• Bilingual skills are a plus.

Physical Demands

• Regularly required to communicate and comprehend others.
• Regularly required to stand, reach with hands and arms, and move between display cases to handle and/or feel merchandise.
• Required to sit, stoop, bend, kneel, or crouch as needed.
• Must be able to lift and/or move up to 10 pounds.
• Requires visual acuity to discern differences in gemstone quality, with or without a jeweler’s loupe.
• Standard workweek includes weekends, evenings, holidays, and extended hours.
• Travel to training sessions and business meetings, including air travel and overnight stays, may be required.