Store Manager - Zales - Eastdale Mall

Vision And Purpose

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and to ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.

Customer Obsession

• Empowers team members to respond to and resolve customer issues within established parameters and drives a high level of customer service through follow-up and customer outreach.
• Compiles and follows up on customer requests.

Critical Thinking & Innovative Action

• Achieves sales projections and sales quotas as set by the Company and develops strategies to maximize both personal and team members' sales potential while achieving goals.
• Observes operations to identify successes and opportunities for improvement.
• Recognizes strengths and identifies root cause of operational problems.
• Coaches the store staff to address and correct.
• Reviews and analyzes reports. Identifies trends, opportunities and available resources and develops plans to address issues.
• Keeps management informed of the marketing, merchandising, and payment programs of the competitors within the area and advises management new or changing merchandise and services needs and excesses.
• Implements initiatives that will change behaviors to produce results.
• Fosters an environment of open communication, collaboration, efficient use of resources, and accomplishment of shared objectives with Signet SMs in the same mall or general vicinity.

Employee Experience

• Demonstrates a commitment to the Company’s People First vision.
• Responsible for the selection and development of talent to drive store growth.
• Provides a compelling onboarding experience and ongoing coaching and development in the areas of operations, sales techniques, customer service, product knowledge, inventory control and visual merchandising.
• Communicates performance expectations, sets actionable goals for self and others and monitors progress and performance against desired behaviors.
• Maintains open communication with team members and management, encouraging participation and idea sharing.
• Maintain accuracy of team member data in system records to ensure team members receive eligible Total Rewards.

Diversity, Equity And Inclusion

• Responsible for establishing a positive, professional work atmosphere in which team members are able to bring their full self to work and want to do their best.
• Ensures all team members, guests and vendors are treated with respect and valued for their contribution.
• Demonstrates the ability to communicate, understand, and empathize with others.

Performance Excellence

• Responds promptly and accurately to all management directives, requests for merchandise transfers, inventories, and request for information.
• Maintains the neatness and cleanliness of the location to represent the banner.
• Complies with Company policies and practices.
• Conducts himself/herself in a manner that will merit the goodwill and respect of customers and fellow employees.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.
• Work a schedule based on the right time to effectively run your business including a combination of both opening and closing shifts, weekday and weekends dependent on operating hours, sales requirements, customer traffic, proper store coverage and time to coach, train and develop your team.

Qualifications

• Education Required: Minimum of 2 years of college preferred
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience
• Years of Job-Related Experience Required: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience
• Preference will be given to candidates that are Diamond Council of America (DCA) certified.