Store Manager - White House Black Market

About the Role

This position creates, engages, and welcomes an environment that cultivates an inclusive culture providing equitable opportunities and driving associate and customer engagement. The role directs activities to achieve store goals including customer experience, talent management, financial objectives, operational controls, asset protection, safety, and merchandise presentation.

Responsibilities

• Understands, models, and ensures associate commitment to Brand culture, policies, and procedures while holding associates accountable for their actions.
• Recruits, attracts, selects, hires, retains, and develops talent; proactively fills positions with qualified candidates and creates a viable succession plan by developing internal bench strength.
• Partners with Design and Merchandising leaders through the Product Life Cycle (PLC) process and season-related product development.
• Leads merchandising activities to ensure healthy product turnover and gross margin.
• Ensures compliance with company policies, procedures, and applicable laws.
• Guarantees selling behaviors align with Brand expectations through consistent observation and coaching.
• Supports in-store company-sponsored events, philanthropy, or other initiatives.
• Analyzes reporting, identifies opportunities, and proactively creates strategies to meet business needs and elevate the customer experience.
• Leads execution of visual merchandising updates and product placement within Brand guidelines.
• Articulates brand positioning and educates associates on lifestyle, concepts, and product knowledge.
• Manages controllable expenses through effective scheduling and financial discipline.
• Understands current market trends and articulates them using Brand interpretations in customer interactions.
• Represents the Brand by adhering to its dress code guidelines.
• Leads, directs, and drives task execution with high productivity.
• Confirms schedules support business peaks, associate availability, and operational tasks.
• Ensures compliance with operational guidelines, health and safety protocols, asset protection policies, and applicable laws.
• Values individuality and diverse talents while leading the team by communicating expectations, providing guidance, delivering feedback, and empowering associates.

Competencies

• Culture: Living the Chico’s FAS Values and Guiding Principles by demonstrating customer focus, instilling trust, driving engagement, and delivering results with high performance.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and challenges with urgency, high energy, and enthusiasm.
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
• Situational Adaptability: Adapting approach and demeanor in real time to match shifting demands.

Qualifications

• High school diploma required; some college or bachelor’s degree preferred.
• 18 years or older.
• 5+ years of supervisory/management experience in retail, with at least 2 years in a Store Manager position.
• Proven ability to recruit, select, develop, and retain a full store team while holding individuals accountable for performance.
• Demonstrated ability to foster team commitment and create a positive, inclusive working environment.
• Ability to function as a role model, ensuring the customer remains the top priority.
• Knowledge of visual standards and techniques, with the ability to implement them.
• Strong verbal and written communication skills.
• Ability to forecast and analyze business trends, act on findings, and manage payroll to maximize store performance.
• Proven ability to deliver sales results.
• Ability to take initiative, prioritize, and meet deadlines with minimal supervision.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Requires physical activity, including lifting up to 50 pounds.