Store Manager Unassigned

About the role

Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Completes accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

Responsibilities

• Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.
• Trains and develops personally by following individual development plans offered by District Manager.
• Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth.
• Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy.
• Gains knowledge of all computer and technology systems and software.
• Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).
• Engages customers and patients by greeting them and offering assistance with products and services.
• Solves customer complaints in a timely manner and answers questions to ensure a positive customer experience.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy.
• Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.
• Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members.
• Supervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
• Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
• Completes special assignments and other tasks as assigned, including assisting team members as needed.
• Analyzes financial & performance data for the store and pharmacy.
• Develops action plans to improve business results, including increasing sales and controlling costs.
• Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
• Reviews and analyzes asset protection data and develops action plans to reduce loss.
• Reviews daily performance indicators and weekly operational metrics.
• Prepares action plans to improve results to discuss with the Store Manager and District Manager.
• Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance the performance of the pharmacy.
• Works with Store Manager to understand key inventory metrics and processes.
• Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.
• Learns all aspects of people management at Walgreens, including training/coaching on standard operating procedures.
• Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.
• Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.
• Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings.
• Facilitates team member discussions around key operational and engagement metrics.

Requirements

• Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Must be fluent in reading, writing, and speaking English (Except in Puerto Rico).
• Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.
• Willingness to accept assignment into a Store Manager position, if an assignment is offered.
• Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

Qualifications

• Possesses managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.
• Preferred qualifications include PTCB Certification and Bachelor’s Degree.

Skills

• Customer service skills.
• Leadership and management skills.
• Ability to learn and implement SOPs.
• Knowledge of computer and technology systems.
• Ability to obtain pharmacy technician registration/licensure.

Benefits

The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits.