Store Manager - UGG

At UGG, a division of Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We’re driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire.

About the role

Our Store Managers are integral to the success of our company. As a Store Manager, you develop and motivate effective teams that engage our customers and strengthen business results. You develop and lead a high-performing team that aligns with the company’s values and regularly share our vision and mission with your team and customers. You take ownership of your team and work to create a culture of trust and accountability.

Responsibilities

• Continuously build your team through recruiting, training, development, and coaching.
• Maintain high training standards that facilitate your team to deliver personalized shopping experiences and promote brand loyalty.
• Approach all operational and training programs with excellent organizational skills while remaining agile to adapt to business needs in order to increase sales and deliver revenue goals.
• Manage the store’s inventory, cash, and labor.
• Execute visual merchandising directions and maintain store standards that promote brand image.
• Motivate and develop your team members to meet the short and long-term needs of the business.
• Maintain awareness of industry trends and local competitors to meet and anticipate customer demands.
• Develop store strategies that enhance customer satisfaction, expand traffic, and optimize profitability.
• Implement store administration and operations including compliance with policies and procedures.
• Partner with corporate stakeholders to manage inventory and meet the needs of your market.
• Regularly maintain a network for recruiting candidates to your store team.

Core Competencies

• Coach and develop your team to drive business results and professional growth.
• Ensure the highest level of customer service and prioritize brand and product knowledge training.
• Meet and exceed budgeted sales and revenue goals and monitor expenses.
• Proactively cultivate awareness of your market, including industry trends, clienteling, and community outreach.

Requirements

• Four (4) years minimum retail store management experience.
• Bachelor’s Degree (preferred) or equivalent experience required.
• Excellent communication skills and ability to convey the Deckers Brands Vision and Mission.
• Excellent leadership skills and experience managing people in a customer-facing environment.
• Demonstrated track record of exceeding sales targets and cost management for a store of comparable seasonality, volume, and size.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals.
• Problem-solving skills and ability to work through challenges.
• Ability to be agile to meet the needs of the business, especially during peak seasons.
• Flexibility of schedule and hours to meet the needs of the business.
• Flexibility to travel to meet the needs of the business.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

Benefits

As part of the Deckers Family, you’ll discover many benefits including:

• Competitive pay.
• Discounts, perks, and global contests.
• Opportunities for growth and development.

Pay

The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job-related skills, experience, and relevant education or training. The target salary for this role is $95,000.00.