Store Manager – The Herb Center (Cannabis Dispensary)

Key Responsibilities

• Leadership & Team Development
• Hire, train, mentor, and lead a high-performing dispensary team including Assistant Managers, Leads, and Budtenders
• Foster a positive, inclusive, and performance-driven workplace culture
• Provide ongoing coaching, feedback, and performance evaluations
• Ensure all team members are compliant with OLCC and company policies
• Customer Experience
• Maintain exceptional customer service standards and create a welcoming, informative environment
• Resolve escalated customer concerns professionally and in compliance with policies
• Oversee implementation of customer loyalty programs and promote team engagement in education and upselling
• Operations Management
• Manage daily store operations including scheduling, opening/closing procedures, and shift oversight
• Maintain cleanliness, safety, and security of the store
• Ensure all operations are fully compliant with Oregon cannabis laws and OLCC regulations
• Prepare and manage staff schedules for optimal coverage and labor efficiency
• Sales & Financial Oversight
• Meet or exceed sales goals, KPIs, and profitability targets
• Analyze daily, weekly, and monthly sales to identify trends and opportunities
• Oversee accurate cash handling procedures, including register and safe reconciliations
• Inventory & Compliance
• Supervise inventory intake, audits, and reconciliation in METRC and POS systems
• Collaborate with purchasing to ensure proper stock levels, product diversity, and vendor management
• Maintain 100% compliance with METRC and state cannabis tracking requirements
• Perform regular compliance reviews and update SOPs as needed
• Community & Brand Engagement
• Represent The Herb Center brand with professionalism and integrity
• Engage with customers and the community to promote awareness and trust

Qualifications

• Minimum 2–3 years of retail management experience, cannabis preferred
• OLCC Marijuana Worker Permit required
• Strong knowledge of Oregon cannabis compliance and METRC
• Proven leadership, communication, and organizational skills
• Must be 21+ with the ability to pass background checks as required by state law

Compensation

• Competitive salary based on experience
• Bonus opportunities based on performance
• Employee discount, health benefits, and PTO offered