Store Manager – The Herb Center (Cannabis Dispensary)
Chalice Oregon · Bend, OR · 4 mo ago
On-siteEducationFull-time
Key Responsibilities
- Leadership & Team Development
- Hire, train, mentor, and lead a high-performing dispensary team including Assistant Managers, Leads, and Budtenders
- Foster a positive, inclusive, and performance-driven workplace culture
- Provide ongoing coaching, feedback, and performance evaluations
- Ensure all team members are compliant with OLCC and company policies
- Customer Experience
- Maintain exceptional customer service standards and create a welcoming, informative environment
- Resolve escalated customer concerns professionally and in compliance with policies
- Oversee implementation of customer loyalty programs and promote team engagement in education and upselling
- Operations Management
- Manage daily store operations including scheduling, opening/closing procedures, and shift oversight
- Maintain cleanliness, safety, and security of the store
- Ensure all operations are fully compliant with Oregon cannabis laws and OLCC regulations
- Prepare and manage staff schedules for optimal coverage and labor efficiency
- Sales & Financial Oversight
- Meet or exceed sales goals, KPIs, and profitability targets
- Analyze daily, weekly, and monthly sales to identify trends and opportunities
- Oversee accurate cash handling procedures, including register and safe reconciliations
- Inventory & Compliance
- Supervise inventory intake, audits, and reconciliation in METRC and POS systems
- Collaborate with purchasing to ensure proper stock levels, product diversity, and vendor management
- Maintain 100% compliance with METRC and state cannabis tracking requirements
- Perform regular compliance reviews and update SOPs as needed
- Community & Brand Engagement
- Represent The Herb Center brand with professionalism and integrity
- Engage with customers and the community to promote awareness and trust
- Minimum 2–3 years of retail management experience, cannabis preferred
- OLCC Marijuana Worker Permit required
- Strong knowledge of Oregon cannabis compliance and METRC
- Proven leadership, communication, and organizational skills
- Must be 21+ with the ability to pass background checks as required by state law
- Competitive salary based on experience
- Bonus opportunities based on performance
- Employee discount, health benefits, and PTO offered