Store Manager (Store 5813)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and performance of the retail staff. This role utilizes GameStop's business model to foster a positive shopping environment and drive sales.

Responsibilities

• Provide best-in-class guest service by greeting and assisting guests, responding to inquiries, and promoting GameStop's guest benefits.
• Ensure the store environment is clean, organized, and merchandised appropriately, fulfilling Omni-Channel orders and performing inventory counts.
• Recruit, hire, train, and retain associates, ensuring they understand company policies and procedures.
• Schedule associates, monitor staffing levels, and oversee payroll and timekeeping processes.
• Lead the team in achieving sales, profit, and shrink goals, maintaining a safe and secure environment.
• Count, balance, and reconcile daily transactions, and report any discrepancies to the District Manager.

Requirements

• Must be at least 18 years old and provide proof of identity and eligibility to legally work in the US.
• At least 1 year of retail management experience, and at least 3 years of retail sales, guest service, and/or management experience preferred.
• A high school diploma or equivalent, with an associate’s or bachelor’s degree in business, marketing, merchandising, or a related field preferred.
• Video game knowledge is preferred.
• Outgoing personality with strong people skills, clear verbal and written communication, and ability to work independently and as part of a team.

Qualifications

• High school diploma or equivalent required.
• Associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Bilingual English/Spanish speaking and writing skills preferred.
• Ability to work independently and as the head of a team to perform all tasks as assigned and in a timely manner.
• Meet leadership performance expectations, including, but not limited to, attendance, personal appearance, safety, and respectful workplace.
• Operate Point-of-Sale (POS) computer system.
• Possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly.
• Carry out instructions furnished in written, oral, or diagram form and convey instructions to others.
• Execute financial tasks in strict accordance with company policy.
• Able to work alone, stand and move throughout the store, and perform physical tasks such as lifting up to 30 lbs.

Skills

• Genuine and individualized guest service skills.
• Clear verbal and written communication skills.
• Ability to work independently and as part of a team.
• Leadership and management skills.
• Basic mathematical and organizational skills.

Benefits

GameStop offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Work 40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.