Store Manager (Store 5766)

About the role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, providing outstanding guest service experiences, and supporting the overall store environment to meet or exceed sales and profit goals.

This position supervises a retail staff which may vary based on store size, location, and expected sales volume, ensuring products are easy to see and buy, building sales through product and gaming knowledge, maintaining a clean and organized shopping environment, and growing guest loyalty and repeat business.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly, respond to questions and concerns courteously, assist guests with video gaming needs, inform guests of promotions, recommend additional items, and thank guests for shopping.
• Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
• Process guest purchases and returns accurately using the Point-of-Sale (POS) system, including handling cash and providing receipts.
• Respond to guest comments or questions in person or on the phone professionally.
• Promote GameStop’s guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement store initiatives.
• Set guest service expectations and train associates in job responsibilities, policies, and procedures.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates while adhering to guidelines and accounting for breaks and meals.
• Supervise staffing levels to ensure optimal guest service.
• Approve payroll, enter paid time off, and verify accurate payment for all hours worked.
• Provide timely recognition and feedback to associates regarding performance.
• Maintain a neat, clean, and organized store environment, including restrooms and fixtures.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock and restock merchandise, and organize products on the sales floor.
• Protect company assets through inventory control, loss prevention, and safety practices, including scam awareness and bank deposits.
• Lead the store team in meeting sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transactions accurately in the POS system.
• Complete closeout paperwork and bank deposit slips correctly, ensuring sufficient cash for transactions.
• Verify shipments for discrepancies, conduct inventories, and report issues to the District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety, addressing hazardous situations immediately.
• Report injuries promptly per company guidelines.
• Maintain organized store records and files, ensuring manuals are up to date.
• Form professional partnerships with military personnel on assigned bases (if applicable).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to work legally in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or a related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, or leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Ability to provide genuine and individualized assistance to guests.
• Clear verbal and written communication skills in English; bilingual (English/Spanish) preferred.
• Ability to work independently and lead a team effectively.
• Meet leadership performance expectations, including attendance, appearance, safety, and workplace respect.
• Operate Point-of-Sale (POS) computer systems.
• Basic mathematics and alphabetizing skills.
• Ability to complete required paperwork accurately.
• Follow written, oral, or diagrammatic instructions and convey them to others.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone.
• Stand and move throughout the store unassisted for up to 12 hours per day.
• Bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs.
• Working understanding of military ranks and insignia (if applicable).

Pay

$21.00 - $29.00 per hour.