Store Manager (Store 0924)

About the role

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using elements of GameStop's buy, sell, trade, and reservation business model, the Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest, and providing outstanding guest service experiences through professional conduct and shared passion for gaming. This position supervises a retail staff which may vary based upon store size, location(s), and expected sales volume.

Responsibilities

• Manage and lead in a multi-unit capacity.
• Provide and model best-in-class guest service: greet guests promptly; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships.
• Process guest purchases/return transactions accurately using the Point-of-Sale (POS) system, including making correct change and providing receipts.
• Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally.
• Promote GameStop’s unique guest benefits, such as the new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Recruit, interview, hire, assess, develop, and retain high-performing associates.
• Ensure associates complete onboarding, job training, and compliance training before working shifts independently.
• Communicate regularly with store associates and District Manager to implement GameStop store initiatives.
• Set guest service expectations and train associates in all job responsibilities, policies, procedures, and guidelines.
• Supervise and delegate tasks to Sales Associates, Retail Keyholders, and Assistant Store Managers.
• Schedule store associates according to guidelines, ensuring all breaks and meals are accounted for.
• Approve payroll, enter paid time off, make time edits, and verify accurate payment for all hours worked.
• Provide timely and appropriate recognition and feedback to associates concerning performance.
• Ensure all store areas, including restrooms, are neat, clean, organized, and merchandised per company guidelines.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Perform store inventory counts, stock/restock merchandise, and organize products on the sales floor.
• Protect company assets through effective inventory control and loss prevention practices, including scam awareness and safety best practices.
• Lead the store team in meeting and exceeding sales, profit, and shrink goals.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system.
• Complete closeout paperwork for daily transactions and bank deposits correctly; ensure sufficient cash and change for sales.
• Verify shipments for discrepancies/shortages and conduct merchandise counts/inventories.
• Process defectives/recalls and stock pulls accurately and promptly.
• Maintain awareness of associate and guest safety; address hazardous situations and report injuries promptly.
• Maintain organized store records/files and ensure manuals are up to date.
• Form professional partnerships with military personnel on assigned bases (applies to stores on military bases).
• Adhere to all GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.

Requirements

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years of age.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
• At least 1 year of retail management experience required.
• At least 3 years of retail sales, guest service, and/or management/leadership experience preferred.
• Video game knowledge preferred.

Skills

• Outgoing and welcoming personality with strong people skills.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish skills preferred.
• Ability to work independently and lead a team to perform tasks in a timely manner.
• Meet leadership performance expectations, including attendance, personal appearance, safety, and respectful workplace conduct.
• Operate Point-of-Sale (POS) computer system and possess basic mathematics and alphabetizing skills.
• Complete required paperwork properly and follow written/oral instructions.
• Execute financial tasks in strict accordance with company policy.
• Achieve objectives and lead in a fast-paced, rapidly changing environment.
• Work 40 hours per week with flexibility for extended hours, nights, weekends, holidays, and occasional overtime.
• Manage pressure and adapt to stressful situations without impacting guest interactions.
• Reliable, trustworthy, and able to use good judgment.
• Ability to work alone and stand/move throughout the store unassisted for up to 12 hours per day.
• Physical ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise up to 30 lbs.
• Working understanding of military ranks and insignia (applies to stores on military bases).

Schedule

40 hours per week, with flexibility to work extended hours/days as necessary, including nights, weekends, some holidays, and occasional overtime.