Store Manager (Store 0931)

About the role

The Store Manager oversees all aspects of store operations, influencing guest satisfaction and driving sales through exceptional customer service and strategic product promotion.

Responsibilities

• Manage and lead a multiunit store, ensuring prompt and courteous guest service
• Support the shopping environment, promoting GameStop’s unique guest benefits and fulfilling Omni-Channel orders
• Recruit, hire, train, and retain high-performing associates, ensuring they understand company policies and procedures
• Schedule and supervise staff, maintaining optimal guest service and achieving sales and profit targets
• Perform administrative tasks such as processing payments, reconciling transactions, and managing inventory
• Ensure store cleanliness and organize merchandise, addressing safety concerns and reporting incidents
• Lead a team in meeting and exceeding sales and profit goals, while adhering to company policies and procedures

Qualifications

• Must be at least 18 years old and provide proof of identity and eligibility to legally work in the US
• At least 1 year of retail management experience, and at least 3 years of retail sales, guest service, and/or management experience preferred
• A high school diploma or equivalent, with an associate’s or accredited bachelor’s degree in business, marketing, merchandising, or a related field preferred
• Video game knowledge is preferred

Key Job Skills and Abilities

• Outgoing personality with strong people skills, providing genuine assistance to guests
• Clear verbal and written communication, both in person and on the phone, using English (bilingual English/Spanish preferred)
• Ability to work independently and as part of a team, meeting leadership performance expectations
• Basic math skills, ability to operate a Point-of-Sale (POS) computer system, and proficiency in completing required paperwork
• Constructive management of stress and adaptability to fast-paced environments, reliability, and trustworthiness