Store Manager - Southlake Town Square

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Guide and manage the daily operational tasks of the store
• Inventory Management
• Track inventory levels, shrink and communicate needs
• Write and manage employee schedules
• Communicate employee schedules in a timely manner
• Create and manage a daily & monthly schedule efficient workflow schedule
• Collaborate with other store managers and Head of Retail on establishing defined Standard Operating Procedures (SOP) for all of Retail Department
• Disciplinary Actions for employees
• Aid customers with their shopping needs and transactions
• Handle all customer escalations
• Tend to merchandising tasks via plan-o-gram
• Communicate with HQ Leadership
• Perform proper receiving and stocking procedures
• Prepare deposits and order change from the bank
• Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
• Maintain a safe, clean, and pleasing environment for customers and associates

PREFERRED EXPERIENCE/SKILLS

• Previous retail and supervisor experience
• Excellent communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Able to learn procedural knowledge acquired through on-the-job training
• Set sales goals
• Able to motivate a team
• BYLT product knowledge
• Fast-paced energy level
• Dependability