STORE MANAGER-SALES

About the role

A dynamic leader who will reflect the company’s ethos around people, processes, operations and brand advocacy. This leader is responsible for personal sales, store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. This position plays a crucial role in ensuring the store's success and contributing to overall company growth and is held to the highest standards of ethics, integrity, and professionalism.

Responsibilities

People

• Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Lead and supervise the entire employee life cycle, including recruitment, selection, training, development and succession planning by cultivating and maintaining a top-performing team.
• Enhance employee engagement and nurture a positive workplace culture and build effective teams.
• Communicate effectively.

Process

• Achieve or surpass store and annual operating benchmarks.
• Evaluate team performance, objectives, and behaviors to determine effectiveness.
• Model the highest standards for surpassing customer expectations.
• Learn, model and teach established sales and design processes.
• Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.

Brand Advocacy

• Model and teach product knowledge.
• Champion the company’s brand strategy and first-in-class customer experience.
• Align merchandising, pricing and product flow to company standards.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

Operations

• Leverage store visit forms.
• Host regular weekly, monthly and quarterly meetings with staff.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Adhere to legal and efficient accounting procedures.
• Plan and execute sales promotions and events along with projects as needed for the improvement of the market and company.

Scope & Impact

This position holds significant influence over the store's financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. Store revenue up to $5 million per year and leadership of up to 15 direct reports.

Requirements

Minimum Requirements

• Education: bachelor’s degree; or equivalent experience.
• Experience: 3–5 years in business unit with a sales retail emphasis.
• Skills: Proficient in Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other: Ability to work the schedule and hours dictated by business needs, to include evenings, weekends, and holidays.

Preferred Requirements

• Experience managing in a retail environment with a strong focus on sales.
• Thorough understanding of profit and loss.
• Strong business acumen.
• Advanced interpersonal skills, communication skills & experience in building effective relationships.

Supervisory Responsibilities

Up to 15 direct reports.

Physical Demands / Work Environment

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Pay

Total Compensation Range: $80,200 – $95,000 per year (inclusive of base, commission and bonus).

• Base Pay: $80,200 per year.
• Commission: Uncapped commission on written sales – 3% on La-Z-Boy Design Sales and 2% on other sales.
• Monthly bonus opportunity of up to $1,500 based on defined group sales goals.

The Total Compensation Range is at least the local applicable minimum wage and up to the high-earning average target for this role. Individual pay is based on various factors, including geographic location, personal performance and relevant qualifications, experience, skills, and education.

Benefits

• Medical, Vision, Dental and Basic Life Insurance.
• 401(k) retirement plan with company match of up to 6%.
• Paid time off includes: 9–11 paid holidays each year, two weeks’ prorated vacation as a new hire, and either personal time (non-exempt only) or state mandated sick time.

More information can be found at https://learn.bswift.com/la-z-boy.

Schedule

Weekly hours: 40.