Store Manager - Saks, New York

Job Responsibilities

• Drive and increase sales performance for overall business.
• Analyze the business, propose, and implement action plans to improve results, generate sales for each product category, new crafting clients, and reactivating former ones.
• Develop a sales strategy, working cross-functionally with corporate partners.
• Market authority, identifying new opportunities to attract and retain clients.
• Develop and deliver events and incentives to grow the business.
• Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
• Be present on the sales floor, continuously empower sales staff to meet assigned sales through authentic client experience.
• Collaborate with the Retail Events team for the organization of local events.
• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools, and maintain customer database.
• Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
• Improve Mystery Shop Results with action plans.
• Cultivate a strong private appointment culture.
• Ensure alignment and partnership between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
• Control vital actions to optimally control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy, and shrink requirements.
• Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
• Ensure team follows all company policies and procedures.
• Lead the team with health and safety protocol and processes.
• Maintain merchandising standards. Know the bestsellers and have them on display all the time.
• Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch-up meetings, and storewide meetings to mentor and deliver timely feedback.
• Achieve full store goals and objectives.
• Attract and recruit the best talent available in the market through networking and scouting.
• Implement company policies while adhering to accurate procedure regarding disciplinary action.
• Proactively assess performance and growth potential of individual staff members to build a strong team and benchmark for promotion.
• Identify individual and team training needs.

Salary Range

SalaRy Range: $150,000.00 - $180,000.00

Profile

• Minimum 5 years’ related experience, luxury retail preferred.
• Strong drive for results; goal oriented.
• Excellent social skills: the ability to communicate optimally both verbally and in writing.
• Ability to use POS system and its inventory management functions.
• RTW experience preferred.
• Foreign language skills are a plus.
• Ability to work in a collaborative team environment.
• Ability to lift boxes/weight up to 10 lbs.
• Organizational and strong digital literacy required.
• Must have flexible schedule: some nights, weekends, and holidays.

Additional Information

• We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
• We are an equal opportunity employer and value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.