Store Manager (Rittenhouse)

About the role

Store/Hub Manager FIGS is looking for a 100% awesome, capable, experienced Store Manager to run point at our Rittenhouse Community Hub in Philadelphia. As the Store Manager, you will oversee all facets of retail operations and the development of our FIGS sales associates. Your primary focus will be driving business growth through exemplary management and delivering outstanding customer experiences. This role entails close collaboration with our leadership team based in Santa Monica.

Responsibilities

• Monitor and improve all sales performance and productivity in line with business objectives
• Attract, develop and lead a high performance team of 100% awesome capabilities through effective training and coaching
• Ensure stock integrity practices are maintained and back of house are effectively managed for operational success
• Develop business strategies, analyze business goals and targets to achieve financial objectives in line with business specific KPIs
• Create and foster a dynamic environment while motivating employees to represent the FIGS’ brand, mission and values
• Provide weekly reporting on inventory, product performance etc.
• Support the Marketing team in achieving daily financial targets
• Contribute to visual merchandising efforts and ensure store standards are upheld
• Spearhead innovative projects within tight deadlines
• Lead by example on the sales floor at least four days per week, offering real-time feedback and coaching to the team
• Educate and train team members to deliver exceptional customer experiences
• Manage product inventory, including unpacking boxes weighing between 5 to 30 lbs as needed
• Accurately track hours and expenses, and review profit and loss statements for accuracy
• Be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December (the start of the second week in period 11) until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis

Qualifications

• 6+ years of experience in retail management
• 2+ years of experience managing high-volume retail operations
• Proven track record of driving results and motivating teams
• Exceptional conflict resolution skills and the ability to mediate effectively
• Strong verbal and written communication abilities
• Knows how to have fun and boost positive vibes
• Comfortable in a fast-paced, ever changing environment
• Embodies FIGS brand ethos through and through

Pay

Base salary range: $75,000 – $90,000

Benefits

• Annual bonus program participation
• Comprehensive benefits and perks package including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass
• 100% FIGS-sponsored life insurance and disability insurance
• Generous 401(k) program with a company match up to the first 6% of your contribution
• 12 company holidays; flexible vacation for salaried team members; up to 3 weeks of accrued vacation for hourly team members
• Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
• FIGS-sponsored Uber Eats voucher for in-office weeks
• Personalized discount code for 50% off all FIGS products, plus a separate code to share with family and friends for 25% off site-wide
• Access to FIGS Vet, discounted pet daycare, discounted pet insurance, and more

A Little Bit About Us

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand. Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale.