Store Manager - REEDS Jewelers, Francis Scott Key Mall
Sales & Business Leadership
Own store performance, exceeding sales goals and KPIs
Leverage sales analytics to drive strategy and opportunity
Lead by example as a selling manager and brand ambassador
Oversee visual presentation, product mix, and promotional execution
Client Experience
Deliver a seamless, personalized luxury experience to every customer
Inspire the team to build long-term client relationships through effective clienteling
Drive special events and creative engagement with clients
Lead from the floor during peak moments and events
Actively seek and respond to client feedback
Team Development
Recruit, train, and retain top-tier talent
Coach with consistency and clarity to support team growth and development
Create a culture of accountability, performance, and celebration
Facilitate continuous learning and ensure completion of training programs
Operations & Store Standards
Maintain flawless execution of daily operations
Monitor inventory, security, and loss prevention
Oversee compliance, safety, and store policy adherence
Maintain back-of-house organization and optimize operational efficiency
Our Values
We lead through REEDS' core principles: Integrity - Do what's right, always
Performance Excellence - Drive results and growth
Stewardship - Build trust at every turn
Professionalism - Lead with confidence and consistency
Entrepreneurial Spirit - Think boldly, act decisively
Team Orientation - Support, uplift, and collaborate
Passion - Love what you do and share it with others
Requirements
- 3+ years of leadership experience in luxury, specialty, or jewelry retail
- Proven track record of meeting/exceeding sales goals
- Strong leadership presence and talent development capabilities
- Proficient in POS systems, Microsoft Office, and digital commerce tools
- Availability to work a flexible schedule, including nights, weekends, and holidays
- High School Diploma or Equivalent
- Ability to stand for long periods of time and carry up to 30 lbs.
Preferred Qualifications
- GIA coursework or certification
- Deep passion for fine jewelry, timepieces, and curating an elevated, luxury experience
Benefits
Comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
About the Role
REEDS Jewelers is a family-owned, values-driven brand known for its exceptional customer experience, premium merchandise, and deep-rooted integrity. We're looking for a dynamic, results-oriented Store Manager to lead a high-performing team and drive the continued success of one of our key locations.