JEWELRY/STORE MANAGER

About the role

Serve as the primary supervisor for the entire location. Maximize the financial performance of the store, achieve growth and sales targets by successfully managing, training, and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during every shopping occasion in-store and online. Perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Achieve growth and sales targets by successfully managing the store sales team
• Maintain profitability of location through sales and proper shrink and expense control
• Interview, hire, and recruit in the community to maintain a pool of highly qualified candidates
• Onboard, train, and oversee development of store associates; know current talent and prepare talent for advancement and growth
• Achieve store targets that drive sales (e.g., credit applications, protection plans, and Diamond Design Parties)
• Conduct monthly staff meetings as well as weekly and monthly touch bases with each associate
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports; hold team responsible and accountable for results
• Coordinate the operations functions of the location
• Plan, organize, and supervise inventory process
• Display merchandise and promotional materials in accordance with corporate merchandising plans; responsible for maintenance of store fixtures
• Write store schedule to meet the needs of the business
• Verify proper service is delivered to customers by the goldsmith and watchmaker
• Verify that price changes, recalls, and stock balance are up-to-date
• Communicate current market trends and competitors' activities to associates
• Partner with the host store when located inside of a Kroger Marketplace format store
• Maintain flexibility to work any shift and holidays
• Travel to off-site training events as well as division or regional meetings
• Perform the essential functions of this position with or without reasonable accommodation

Requirements

• Bachelor’s degree in business or related field, plus a minimum of 6 months of experience as a Fred Meyer Jewelers assistant manager
• 2 years of retail jewelry experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize a variety of tasks/projects
• Familiarity with industry/technical terms and processes
• Valid driver’s license
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Qualifications

• Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure
• 2 years management experience
• Proficiency with Microsoft Outlook, First Place, Act, intranet/internet systems
• Experience directing/participating on project teams

Benefits

• Comprehensive health care benefits
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through the Employee Assistance Program
• Participation in a 401(k) plan, subject to certain eligibility requirements
• Group term life insurance eligibility
• Eligibility for a bonus and incentives based upon company performance
• Associate discounts on jewelry and in the host store
• Tuition assistance, college scholarships, and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Robust internal training and development resources to grow your career