Luxury Store Manager - REEDS Jewelers, Fayette Mall

Key Responsibilities

• Cultivate deep, meaningful client relationships through a personalized and consultative sales approach.
• Guide and support the team to exceed sales goals, category targets, and performance KPIs.
• Actively participate in the selling ceremony and demonstrate best-in-class service standards.
• Drive sales across bridal, fine jewelry, designer collections, and timepieces.
• Leverage digital and in-store tools to enhance the omnichannel customer journey.

Team Development & Talent Strategy

• Hire, onboard, and retain high-performing talent.
• Foster a culture of continuous learning, feedback, and professional development.
• Motivate and empower associates through coaching, mentorship, and performance recognition.
• Champion diversity, equity, and inclusion in every aspect of team building.
• Set clear expectations aligned with REEDS' strategic goals and values.

Operational Excellence & Store Presentation

• Ensure consistent execution of REEDS operational standards and policies.
• Maintain inventory accuracy, merchandising standards, and back-of-house efficiency.
• Lead store-level implementation of corporate directives, product launches, and marketing campaigns.
• Ensure compliance with security procedures and loss prevention practices.
• Serve as a brand ambassador, ensuring every detail of the store reflects the REEDS aesthetic and values.

Requirements

• Minimum 3 years of experience in retail management, preferably within luxury, specialty, or jewelry retail.
• Proven track record of driving sales results while delivering exceptional customer experiences.
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.
• Availability to work a flexible schedule including evenings, weekends, and holidays.
• High School Diploma/Equivalent.
• Must be legally eligible to work in the U.S.
• Must be able to sit or stand for extended periods as required.

Preferred Qualifications

• Previous coursework or certification from the Gemological Institute of America (GIA).
• Passion for jewelry, watches, and gemology.