JEWELRY/STORE MANAGER

About the role

Serve as the primary supervisor for the entire location. Maximize the financial performance of the store, achieve growth and sales targets by successfully managing, training, and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and customers through engagement and communication during every shopping occasion in-store and online. Ensure all tasks are performed safely in accordance with corporate policies and state and federal laws. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Model Customer 1st behavior; deliver and encourage excellent customer service.
• Achieve growth and sales targets by successfully managing the store sales team.
• Maintain profitability through sales and proper shrink and expense control.
• Interview, hire, and recruit to maintain a pool of highly qualified candidates.
• Onboard, train, and oversee the development of store associates; prepare talent for advancement.
• Achieve store targets that drive sales (e.g., credit applications, protection plans, and Diamond Design Parties).
• Conduct monthly staff meetings and weekly/monthly touch bases with each associate.
• Supervise and coach direct reports; complete performance reviews and provide feedback.
• Coordinate store operations and plan, organize, and supervise the inventory process.
• Display merchandise and promotional materials in accordance with corporate merchandising plans; maintain store fixtures.
• Create the store schedule to meet business needs.
• Verify proper service delivery by the goldsmith and watchmaker.
• Ensure price changes, recalls, and stock balance are up-to-date.
• Communicate current market trends and competitors' activities to associates.
• Partner with the host store when located inside a Kroger Marketplace format store.
• Maintain flexibility to work any shift, including holidays.
• Travel to off-site training events, division, or regional meetings.

Must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Bachelor’s degree in business or related field, plus a minimum of 6 months of experience as a Fred Meyer Jewelers assistant manager.
• 2 years of retail jewelry experience; or a combination of relevant education and experience.
• Minimum 18 years of age.
• Ability to pass a drug test.
• Maintain confidentiality.
• Accuracy and attention to detail.
• Ability to organize and prioritize a variety of tasks/projects.
• Familiarity with industry/technical terms and processes.
• Valid driver’s license.
• Diamond Council of America (DCA) courses completed within a year of hire.

Qualifications

• Knowledge of Fred Meyer Jewelers policies, procedures, and organizational structure.
• 2 years of management experience.
• Proficiency with Microsoft Outlook, First Place, Act, and intranet/internet systems.
• Experience directing or participating on project teams.

About Us

Based in Portland, Oregon, Fred Meyer Jewelers merged with The Kroger Company in 1998. Today, we serve customers in over 120 store locations throughout the United States. As one of the largest and fastest-growing jewelers in America, Fred Meyer Jewelers offers diverse career opportunities, whether as a Sales Professional, Store Manager, or Regional Supervisor. We prioritize people and provide the ingredients for success at work and in life, fostering a caring and purpose-driven environment.

Benefits

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support through free counseling (Employee Assistance Program) and financial coaching (Goldman Sachs Ayco).
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement through the Continuing Education program.
• 401(k) plan participation, subject to eligibility requirements.
• Group term life insurance eligibility.
• Eligibility for bonuses and incentives based on company performance.
• Robust internal training and development resources for career growth.