Store Manager - Red Cliffs Mall

About the role

At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Sales and Profit: Infuse your passion for Claire's products into achieving retail store targets, fostering growth, and spreading the joy of self-expression; implement strategies and promotions to drive traffic and increase sales.
• Memorable Shopping Experiences: Infuse every customer's interaction with Claire's positivity and inclusivity. Shopping at Claire’s is about finding pieces that reflect their unique personality and celebrating who they are.
• Piercing Excellence: Become a trained piercing specialist, conducting piercings, educating on aftercare, maintaining a sterile environment, and addressing customer questions and concerns.
• Store Operations: Oversee inventory, handle cash transactions, execute visual merchandising, and coordinate promotional activities to ensure smooth store operations that reflect the fun and joy of Claire's.
• Team Leadership: Recruit, train, manage, and develop your team, fostering a culture of collaboration, motivation, and accountability to drive results.
• Brand Representation: Showcase Claire's products and services with enthusiasm, offer fashion-related tips and advice, and ensure the store is well-merchandised to reflect the latest trends and maximize sales opportunities.

About You

• Sales-Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
• Customer-Centric Approach: You’re passionate about providing exceptional service and creating memorable shopping experiences.
• Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
• Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale.
• Ability to Work Independently: You’re self-motivated, organized, and can take charge when needed.

Requirements

• Ability to conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• Proficiency in operating a POS system to facilitate transactions and manage sales efficiently.
• High school diploma or equivalent and 1–2 years of retail management experience.
• Ability to stand during scheduled shifts and maneuver 11–35 kg (25–75 lbs).
• Ability to bend, stoop, reach, and climb ladders or step stools while placing merchandise and assisting customers.
• Passion for providing customers with opportunities to express themselves freely every day.
• Energized by interacting with customers and striving to provide excellent service throughout their visit.
• Alignment with Claire’s values: teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• Strong verbal and written communication skills to interact effectively with customers, employees, and management.
• Strong grasp of mathematics for inventory management, sales analysis, and cash handling.
• Driven team leader with a positive attitude and willingness to learn.
• Self-motivated and organized, able to work independently when required.
• Passion for fashion and staying up to date with the latest trends to enhance the customer experience and drive sales.
• Ability to create curated fashion looks with product during your shift.

Benefits

• Full-Time employees are eligible for medical, dental, vision, Employee Assistance Program, and life insurance.
• Generous employee discount on Claire's products.
• Opportunities for advancement and career development.
• Fun and inclusive work environment with supportive teammates.