Store Manager, Petsense

This role is designed to prepare you for a Store Manager position by learning and developing the necessary skills. You will focus on driving sales, building a strong team, fostering customer loyalty, and ensuring the execution of company standards in a safe and productive environment.

Responsibilities

• Observe and learn how to build and manage the store team, including hiring, staffing, scheduling, payroll management, training, development, and performance reviews.
• Drive sales and profit through top-line sales, merchandising initiatives, expense control, and shrink reduction.
• Grow the grooming business while ensuring the safety and care of all pets.
• Generate brand awareness through local marketing events such as pet adoptions, community fairs, or parades.
• Lead the execution of Petsense standards, including store presentation, inventory management, freight movement, pricing, loss prevention, and procedural compliance.
• Perform daily duties such as handling customer complaints, opening/closing procedures, operating the cash register, supervising cash handling, and reconciling cash drawers.
• Work with small animals (e.g., snakes, spiders, hamsters) while adhering to safety policies.
• Train on processing daily, weekly, and monthly paperwork, including invoices, schedules, product orders, and reports.
• Learn sales forecasting, payroll analysis, budget reviews, and documentation of team member evaluations.
• Manage periodic price changes, budgeting, sales forecasting, and auditing of store processes.
• Care for live animals in-store, including those for sale, adoption, or services, while following company policies.

Requirements

• Minimum of two years of retail leadership experience.
• Experience with profit/loss management, scheduling, shrink control, payroll, staffing, hiring, supervising, and counseling is preferred.
• Must be 18 years or older with a valid driver’s license.
• High school diploma or equivalent required; ability to read, write, and count accurately.

Skills

• Effective communication with customers and team members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Time and stress management.
• Basic computer skills and math aptitude.
• Ability to perform principal responsibilities of team members.

Working Conditions

• Favorable indoor environment with moderate noise; hard surfaces (concrete, asphalt) indoors and outdoors.
• Work shifts vary but generally range from 4 to over 10 hours, including days, nights, and weekends.
• Travel may be required for training, meetings, or assisting other locations.

Physical Requirements

• Non-sedentary role requiring movement throughout the store and outdoor areas.
• Ability to move and transfer merchandise up to 50 pounds.
• Frequent standing, kneeling, twisting, crouching, squatting, bending, stooping, and climbing ladders.
• Ability to operate store equipment such as computers, cash registers, dollies, hand trucks, forklifts (if over 18), and balers (if over 18).
• Ability to read, write, and count accurately for documentation and communication.
• Ability to dispense propane (if over 18) and complete required training.
• Regular and predictable attendance is essential.

Benefits

• Comprehensive total reward package, including medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources, including adoption and surrogacy assistance.
• Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. Eligibility begins the first day of the month following 4 months of continuous service.