Store Manager, Petsense

About the Role

The Manager in Training is responsible for learning the duties of the Store Manager position and developing the skills required for a Store Manager role. Primary responsibilities include driving outstanding sales results through effective sales techniques, building the team, building customer loyalty through world-class customer service, and leading execution of company standards. This position also promotes a safe and productive work environment for all Team Members, customers, and vendors.

Responsibilities

• Observe and learn how to build the store team through hiring, staffing decisions, Team Member retention, schedule and payroll management, training and development, succession planning, and performance reviews.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Drive sales and profit through top-line sales, merchandising initiatives, expense control, profit/loss management, and protecting company assets.
• Grow the grooming business and ensure all pets in care are safe.
• Generate brand awareness through local marketing events (e.g., Pet Adoption, community fairs, parades).
• Lead execution of Petsense standards, including store presentation, inventory management, freight movement, pricing/promotional activities, loss prevention, and procedural compliance.
• Perform a combination of daily duties, including:
  • Handling and resolving customer complaints/issues
  • Performing opening and closing procedures
  • Transporting and making bank deposits or coordinating with armored car service
  • Operating cash register/computer and supervising cash handling procedures
  • Working with small animals (e.g., snakes, spiders, crickets, hamsters) while upholding safety policies
  • Reconciling cash drawers and vault accurately daily
  • Maintaining regular and predictable attendance
  • Working varied hours, days, nights, and weekends as dictated by business needs
• Train on processing daily, weekly, and monthly paperwork (e.g., invoices, schedules, product orders, POs, reports).
• Train on sales forecasting, payroll analysis, budget review, and documentation of team member evaluations and corrective action.
• Train on managing periodic price changes, budgeting, sales forecasting, and auditing store processes.
• Learn how to care for live animals in-store during services, adoption, or sale, and understand related policies.

Requirements

• Minimum of two years of retail leadership experience.
• Experience with profit/loss, scheduling, shrink control, payroll management, staffing, hiring, supervising, and counseling is preferred.
• Must be 18 years of age or older and possess a valid driver’s license.
• High School diploma or equivalent required; must be able to read, write, and count accurately.
• Comfortable working with small animals (e.g., snakes, spiders, crickets, hamsters) while upholding safety policies.

Skills

• Effective communication with customers and Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Time and stress management.
• Basic computer skills and math aptitude.
• Ability to perform principal responsibilities of Team Members.

Working Conditions

• Favorable working environment, generally indoors with moderate noise.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt).
• Lighting and temperature are adequate.
• Work shifts vary (minimum 4 hours, may exceed 10 hours).
• Promote a safe and productive work environment; adhere to company safety training and guidelines.
• Travel as necessary for training, meetings, or assisting in other locations.

Physical Requirements

• Non-sedentary role; requires visibility, accessibility, and communication with Team Members throughout the store.
• Ability to move and transfer merchandise weighing up to 50 pounds.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift.
• Ability to safely access all store areas (selling floor, side lot, stock area, register area).
• Ability to operate store equipment (e.g., dolly, handtruck, forklift, baler, computer, cash register).
• Ability to constantly operate store equipment such as computers and cash registers.
• Ability to read, write, and count accurately to complete documentation.
• Ability to utilize strong written and verbal communication skills.
• Ability to process information/merchandise through point-of-sale systems.
• Ability to complete training and certification to dispense propane (if 18 or older).
• Ability to travel and drive or operate a vehicle for business needs.

Benefits

Tractor Supply and Petsense by Tractor Supply offer a comprehensive total reward package, including:

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Family planning resources (e.g., adoption and surrogacy assistance).

Part-time new hires gain eligibility for benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement is met, benefits eligibility begins the first day of the month following 4 months of continuous service.