Store Manager-Pandora @ South Park Mall, NC

About the Role

The Store Manager will be the ultimate Pandora fan, fully immersing themselves in our brand, culture, and product while taking immense pride in delivering exceptional customer experiences. This role offers the opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Store Manager, you will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

Responsibilities

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Exceed commercial targets and key performance indicators (KPIs), setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Coach and inspire the sales team, fostering accountability for individual and store performance.
• Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Build loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Recruit, retain, and develop exceptional talent for seasonal and core hiring, including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources team to identify and resolve performance issues and policy violations.
• Ensure timely implementation of visual merchandising directives, efficient operational processes, and continuous talent development.
• Perform all other duties as assigned.

Requirements

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills, both written and verbal, with a sense of care.
• Ability to connect with people at all levels of the organization and charm an audience.
• Sharp business acumen and analytical thinking to deliver positive results.
• Proven ability to recruit, retain, and develop exceptional teams, with a focus on succession planning and internal mobility.
• Proficiency in general computer software (Microsoft Office 365 Suite) and retail point-of-sale systems.
• At least 18 years or older with proof of identity and eligibility to work.
• Flexible work schedule, including nights, weekends, and holidays.
• Ability to stand for extended periods, lift 50+ pounds, and arrive to work on time.

Benefits

• Robust compensation package including base salary and bonuses.
• 401K plan to help secure your financial future.
• Extensive benefits: Medical, Dental, Vision, Short/Long Term Disability, Basic Life, and AD&D insurance.
• Anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, LinkedIn Learning, and tuition reimbursement.
• Paid time off (PTO) package including: Vacation, Personal, Sick, Birthday, Celebration days, and Paid Holidays.

Pay

Salary Range: $62,000 to $78,000

About Pandora

Pandora is the world's largest jewelry brand, specializing in the design, crafting, and marketing of accessible luxury jewelry made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewelry. Pandora jewelry is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewelry using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora North America

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, over 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores. Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.