Store Manager - New York City

About the role

Polène boutiques immerse clients in our unique universe, attracting a high-end, international clientele. By applying for this role, you’ll begin a journey defined by your love for luxury leather goods and unwavering dedication to exceptional service. Our SoHo flagship requires experienced leaders who consistently deliver memorable experiences to discerning customers.

Responsibilities

• Proactively driving sales revenue and implementing action plans to boost performance and collaboration.
• Represent Polène’s excellence and champion our products in the flagship store.
• Deliver and maintain an exceptional customer experience.
• Identify and act on market opportunities to attract new customers.
• Champion the implementation of premium CRM best practices.
• Collaborate with headquarters teams to drive operational and strategic excellence in-store.
• Assist with stock management, working closely with the stock team, and ensure clear communication with the Procurement Officer.
• Enhance customer service processes such as repairs, warranties, returns, and exchanges to optimize efficiency and satisfaction.
• Foster a collaborative, positive working environment, embodying the DNA of Maison Polène.
• Work with the Retail Excellence and Training Manager to identify and address team training needs.
• Optimize staff management and scheduling to ensure seamless store operations.
• Participate in recruiting, onboarding, and training new employees.
• Inspire, challenge, and engage the team through dynamic daily briefings and ongoing motivation.

Requirements

• Minimum 5 years’ Store Manager experience with a luxury brand.
• Strong leadership and team management skills: a natural motivator, able to unite and inspire others.
• Demonstrated abilities in business development, performance management, and organization.
• Fluent in English; additional language skills are a plus.
• Proficient in Microsoft Office and Google Workspace.

Pay

Competitive salary range: $100,00-$110,000, plus bonus incentive.

Benefits

• Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
• Dental & vision insurance with employer contributions.
• 401(k) plan.
• Monthly + quarterly performance bonuses.
• Paid Time Off, including vacation and sick time.
• Employee discount on our full range of leather goods and jewelry.
• Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
• Commuter benefits, for transit (pre-tax, where applicable).
• Opportunities for growth within our expanding U.S. retail network.
• A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.