Store Manager - Naperville Mall

Ever wondered what it’s like behind the bubbles? Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference.

About the role

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while creating an environment that fosters strong customer and staff experiences alongside operational excellence. You’ll constantly assess your own performance and seek feedback, resources, and opportunities to grow and develop.

Responsibilities

Sales & Customer Experience

• Collaborate with your team on plans to exceed daily sales goals and ensure a unique, inclusive customer experience that makes every visitor feel welcome and meets their needs.
• Educate customers and staff on Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through in-store engagement and community initiatives.
• Increase product knowledge through constant learning and provide informed recommendations for every customer need.
• Demonstrate strong business acumen by developing and executing business plans aligned with Lush’s strategy to improve KPIs and achieve sales goals.

Team Leadership

• Coach and develop your team through leadership practices, creating development plans, and providing constructive feedback that inspires and motivates.
• Actively commit to maintaining a diverse team and inclusive environment by prioritizing DEIB training and collaborating on solutions that promote equity and belonging.
• Balance analysis, experience, and perspective when addressing performance concerns, creating action plans to improve staff engagement while demonstrating empathy.
• Build teams with a diverse mix of styles, perspectives, and experiences, ensuring transparency and equity in hiring, promotions, and career development.

Operational Excellence

• Ensure shop compliance with company standards for time and attendance, breaks, product integrity, workplace respect, health and safety, and daily communication—all within budget.
• Train and equip your team to manage stock and inventory, ensuring the right products are available at the right times while minimizing waste.
• Create and execute merchandising plans to improve KPIs and maintain a clean, visually appealing store environment that drives sales.
• Schedule staff with the right skills for peak times, ensuring breaks and meals are allocated appropriately while staying within labor budget.

Requirements

• 3–5 years of experience managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening, communication, analytical, critical thinking, and troubleshooting skills.
• Strong organization, time management, customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours, including holidays, evenings, and weekends.

Preferred Qualifications

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proven track record of advancing retail staff careers.
• Proficiency in Excel, Microsoft Suite, and adaptability to other systems.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Benefits

• A fun and funky store atmosphere where individualism is encouraged.
• 50% discount off all Lush products.
• An unconventional retail structure supporting entrepreneurial spirit.
• Opportunities for growth, as Lush promotes from within.

Pay

$66,250 USD per year (Naperville location).