Store Manager - Mall of America

Ever wondered what it’s like behind the bubbles? Lush North America has been creating fresh and handmade cosmetics for the past 20 years—keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference.

About the role

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You oversee all aspects of the retail business, from managing budgets to exceeding sales targets, while creating an environment that fosters strong customer and staff experiences alongside operational excellence.

Responsibilities

Sales & Customer Experience

• Collaborate with your team to exceed daily sales goals and ensure a unique, inclusive customer experience that makes every visitor feel welcome.
• Educate customers and staff on Lush’s brand values, including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Increase product knowledge through constant learning and provide informed recommendations for every customer need.
• Develop and execute business plans aligned with Lush’s strategy to improve KPIs and achieve sales goals.

Team Leadership

• Demonstrate leadership practices and coach your team through development plans, learning tools, and constructive feedback.
• Prioritize diversity, equity, inclusion, and belonging (DEIB) by implementing training and initiatives that promote equity and belonging.
• Balance analysis and empathy when addressing performance concerns and create action plans to improve staff engagement.
• Recruit diverse teams with varied perspectives and ensure equal employment opportunity in hiring and promotions.

Operational Excellence

• Ensure shop compliance with company standards for time and attendance, breaks, product integrity, workplace respect, health and safety, and daily communication—all within budget.
• Train your team on inventory standards, rotation rules, and ordering to maintain the right products in the right amounts at the right times.
• Create and execute merchandising plans to improve KPIs and maintain a clean, visually appealing store environment.
• Schedule staff with the right skill levels during peak times while managing labor budgets and ensuring payroll accuracy.

Requirements

• 3–5 years of experience managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening, communication, analytical, and troubleshooting skills.
• Strong organization, time management, customer service, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours, including holidays, evenings, and weekends.

Preferred Qualifications

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proven track record of advancing retail staff careers.
• Proficiency in Excel, Microsoft Suite, and adaptability to other systems.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Benefits

• A fun and funky store atmosphere where individualism is encouraged.
• 50% discount off all Lush products.
• An unconventional retail structure supporting entrepreneurial spirit.
• Opportunities for growth, as Lush promotes from within.

Pay

$72,500 USD (Mall of America location).