Store Manager - Mall of America

Position: Store ManagerStore Manager - Mall of AmericaEver wondered what it's like behind the bubbles? #lushcareersAt Lush, we're more than a cosmetics company. We're a campaigning company committed to creating positive change for people, animals, and the planet. Through our products, ethical sourcing, customer conversations, and advocacy work, we aim to leave the world Lusher than we found it.Every role at Lush contributes to bringing our values to life by creating meaningful experiences for customers, supporting one another, and helping our business thrive.Lead One of LUSH's Flagship Retail LocationsRecently renovated and refreshed, the Mall of America shop offers an exciting opportunity to lead a modern retail environment designed to enhance the customer and team experience. As Store Manager, you'll lead a large, high-performing team, partner closely with regional leadership, and help shape the future of one of our most visible businesses.If you're energized by leading people, developing future leaders, and thriving in a fast-paced retail environment, this is an opportunity to make a meaningful impact while growing your own career.You'll lead through a team of Assistant Store Managers and Floor Leaders, developing future leaders while driving business results in one of LUSH's busiest stores. Why You'll Love This RoleLead a high-impact retail business: Partner with your Assistant Store Manager and Floor Leaders to lead one of LUSH's busiest locations, creating exceptional customer experiences while driving business results.Grow as a leader: Develop future retail leaders, strengthen your own leadership skills, and build your career with a company that is committed to promoting from within. Gain exposure to different areas of the business while continuing to grow as a retail leader.Expand your influence: Participate in Manager meetings, leadership events, and other opportunities to connect with LUSH leaders across North America. Share your expertise by supporting other Store Managers through training, coaching, and special projects.Contribute beyond your store: Take part in projects that support the growth of the LUSH retail experience, including opportunities related to training, visual merchandising, and operational improvements.Be recognized for your impact: In addition to your base salary, Store Managers are eligible for bonus programs tied to business results. Annual compensation reviews provide opportunities for growth based on sales performance, KPI achievement, and overall contribution to the business.We OfferA unique and inclusive store environment where individuality and authenticity are encouraged and celebrated.50% off all Core LUSH products to keep you smelling and feeling fresh.An unconventional retail structure that supports your entrepreneurial spirit.Opportunities for growth and leadership development throughout your career.What You'll DoAs Store Manager, you'll create an exceptional experience for both customers and employees while leading a high-performing business. Success in this role comes from developing people, building an inclusive culture, making data-informed decisions, and delivering operational excellence.Customer Experience & Business PerformanceLead your team to exceed sales goals while creating welcoming, inclusive, and memorable customer experiences.Inspire passion for the LUSH brand by educating customers and staff on our values, products, and ethical business practices.Use KPIs, reporting, and business insights to develop action plans that drive sustainable sales growth.Build product expertise and coach your team to confidently recommend the best products for every customer. Leadership & Talent DevelopmentRecruit, hire, coach, and develop a diverse, high-performing team.Build a strong leadership team through ongoing coaching, meaningful feedback, and tailored development plans. Share your expertise by supporting the development of other leaders across the business through training, mentorship, and special projects. Foster an inclusive environment where employees feel valued, supported, and empowered to grow.Address performance with empathy, accountability, and clear expectations that support both individual and business success.Operational ExcellenceEnsure compliance with company policies, operational standards, and health and safety requirements.Manage inventory, ordering, and product rotation while minimizing waste and staying within budget.Maintain merchandising standards that create an inspiring customer experience and support sales performance.Build schedules that balance customer needs, employee wellbeing, and payroll goals.Partner with Assistant Store Managers, Floor Leaders, and regional leadership to prioritize the business, develop leaders, and execute key initiatives.What You'll BringRequired3 - 5 years of experience managing in a retail environmentExperience leading teams through coaching, feedback, development, and performance managementProven experience in successfully sourcing, recruiting and developing top talentStrong communication, organization, and time management skillsStrong problem-solving, decision-making, and leadership skills in a fast-paced environmentExperience with scheduling, payroll, operational planning, and business reportingFlexible schedule to support business needs, including evenings, weekends, and holidaysMust be able to travel domestically and internationally for training, meetings and workshopsPreferredExperience with consultation-based customer service modelsExperience developing future retail leadersExperience analyzing sales and operational metricsExperience working in skincare or cosmeticsKnowledge and passion for skincare, natural beauty, and ethical businessExperience in cross-cultural collaboration and DEIB or social justice trainingFluency in Spanish, French, or other languagesSalary: $72,500 Interview Plan At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction. Mall of America Pay: $72,500 USD - $72,500 USD Best of luck on your job search, and don't forget to follow us to learn more!We Are LushYouTube LinkedIn Find our Personal Privacy Policy details here. Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in ally ship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.