Store Manager - Levy Electric Scooters

Primary responsibilities

• Managing in-store activities across New York City, including sales, rentals, and subscriptions.
• When not with customers in-store, handling customer support for our online e-commerce business across email, phone, and text channels.
• Offering post-purchase support and troubleshooting for existing customers.
• Cooking in-store repairs and collaborating with our mechanics to ensure timely completion.
• Overseeing shipping and logistics for online orders and in-store purchases.
• Communicating feedback on technical issues to our manufacturing and engineering teams.

Minimum qualifications

• 2+ years of experience in sales, customer support, and/or retail management, along with a Bachelor's degree from an accredited university.
• Mechanical aptitude, as this role requires expertise in our electric scooters and components, as well as familiarity with our mobile app-based operating system for rentals.
• Excellent written and verbal communication skills.
• Strong technical proficiency.