Store Manager In Training

About the role

Store Managers-in-Training (SMiT) are aspiring leaders focused on obtaining the skills needed to guide team members and ensure the operation's success by implementing strategies and adhering to best practices. They will learn to oversee the store and foster a culture of high performance and engagement.

Responsibilities

• Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, coaching, training, development, performance management, termination, culture and engagement of their team.
• Evaluate current capabilities, identify gaps, and prioritize assignments for Repair Specialists and Technicians.
• Create a rewarding and positive work environment that encourages the retention of associates.
• Identify and address any barriers to retention, including managing associate work-related concerns.
• Support the execution of annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction.
• Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement).
• Manage all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, timecard management/records and process/policy compliance.
• Build a culture that prioritizes driving a great, memorable, and easy customer experience.
• Monitor and address all customer service metrics (e.g., NPS).
• Perform repairs and recalibrations, if necessary, to meet customer demand.
• Communicate effectively with empathy, providing direction and setting clear expectations, ensuring understanding and shared accountability.
• Operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety.
• Implement best practices from the playbook in their store and hold others accountable to do the same.
• Adapt processes as needed for effective execution while adhering to policies and procedures.
• Hold self and others accountable to deliver results.
• Apply a growth mindset, investing in own development and actively seeking and incorporating feedback to enhance abilities and effectiveness.
• Ensure team safety, health & wellbeing to ensure sustainable business growth.
• Build effective teams through intentional relationship building and curiosity, fostering an inclusive team that promotes safety and wellbeing.
• Assess and select talent, understanding the impact of talent decisions.
• Deliver results by prioritizing team by ensuring they have the knowledge, resources and tools to achieve their goals.
• Delegates tasks effectively and removes obstacles to achieve results.
• Remains flexible and adaptable, championing a dynamic and changing environment.
• Learns Safelite’s growing business model and collaborates with peers to make agile decisions to execute action plans, achieving set goals and objectives.
• Respects diversity and inclusivity, valuing collaboration, innovation, and dedication.

Qualifications

• Bachelor's Degree or equivalent practical experience.
• 4-6 years leadership and supervision experience, preferred.

Skills and Abilities

• Ability and willingness to work at multiple locations within a district.
• Proficiency with Microsoft Office, web applications and general office equipment.

Physical Requirements

• Ability to work from the Store location.
• The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety.
• Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves).
• Ability to occasionally lift windshields, up to 35 pounds.