Store Manager II

About the role

Based at the Leonard Summerville, SC sales lot, the Store Manager II has overall responsibility and accountability for the financial performance, operational execution, customer experience, compliance, and leadership of the assigned store. This position reports directly to the District Sales Manager and has at least 2 direct reports.

Responsibilities

• Ensure Company policies, operational procedures, customer commitments, financial controls, and quality standards are consistently met by all store team members.
• Achieve financial objectives by controlling expenses.
• Maintain overall accountability for store financial performance, inventory accuracy, cash handling, documentation, and operational compliance.
• Maintain overall accountability for the quality, accuracy, and timeliness of all work performed within the store, including delegated tasks.
• Monitor store performance through routine review of operational metrics, customer feedback, financial results, warranty activity, installation quality, inventory accuracy, and compliance reporting, taking corrective action as needed.
• Drive sales goals, monitor sales performance, and implement strategies to increase sales.
• Analyze sales data to identify opportunities for growth and increased profitability.
• Identify current and future customer requirements by establishing rapport with potential and actual customers to understand service needs.
• Provide excellent customer service, address customer inquiries and complaints, and ensure customer satisfaction.
• Ensure customer concerns, warranty issues, installation concerns, and order discrepancies are resolved promptly and appropriately.
• Manage store inventory, ensure adequate stock levels, and oversee the ordering and receiving of products and truck accessories.
• Ensure compliance with all Company policies, SOPs, safety requirements, operational standards, and financial controls through active oversight and accountability.
• Protect employees and customers by providing a safe, clean, and well-organized store.
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Lead and manage a team of retail employees.
• Provide training, performance feedback, and ensure a positive work environment.
• Schedule and assign employees.
• Maintain store staff by recruiting, hiring, and training team members.
• Provide ongoing coaching, performance management, and accountability for team members, addressing performance concerns promptly and ensuring sustained improvement.
• Regularly audit store processes, paperwork, customer transactions, and operational practices to identify deficiencies and ensure compliance with Company expectations.

Requirements

• Must PASS a background and drug test.
• Proven experience in a similar role in the retail sector.
• Proven ability to meet sales targets.
• Strong leadership and team management abilities.
• Excellent negotiation and customer service skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite or related software, as well as CRM or other sales software preferred.
• Strong problem-solving skills and the ability to make quick decisions.
• Knowledge of the local market and customer preferences.
• Proven track record of managing multiple retail stores or a district.
• Experience with various social media platforms such as Facebook.
• Strong understanding of retail operations, including sales, customer service, and merchandising.
• Excellent verbal and written communication skills.
• Ability to work beyond normal working hours and on weekends as needed.
• High School Diploma or GED Equivalent required.
• Bachelor’s degree in business administration, marketing, or other related field, or equivalent job experience is preferred.
• 3+ years’ experience in a management role in sales, retail, vehicle accessories, or inventory management.
• Valid Driver’s License is required.

Travel

This position may require periodic travel to customer sites and company functions.

Benefits

• Competitive salary compensation.
• Competitive benefits package.
• 401K with a Company match.
• Paid days off: holidays and vacation.
• Continuous training and growth opportunities to build your career with Leonard.

Physical Requirements

• Ability to remain in a stationary position 75% of the time.
• Ability to work in various weather conditions, such as extreme heat or cold, indoors and outdoors as needed.
• Ability to move easily around the store, including walking, bending, kneeling, and reaching.
• Ability to handle and manipulate objects, use a computer, operate a cash register and other equipment.
• Ability to stand for extended periods.
• Ability to type on a keyboard.
• Requires close vision for computer work and reviewing correspondence.
• Ability to work under pressure.
• Ability to lift up to 50 pounds.
• Ability to hear and talk.
• Ability to work variable schedules, including weekends and holidays.