Store Manager I - Retail

About the role

The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets.

Responsibilities

• Act as the General Manager of a site overseeing all aspects of store operations and personnel management.
• Fosters cohesion among team members and cultivates a positive organizational culture.
• Responsible for handling escalated customer service matters.
• Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities.
• Assumes fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store.
• Executes budget management duties, expected to meet sales targets and production benchmarks.
• Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store.
• Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
• Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization.
• With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.
• Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe.
• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
• Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
• Generates end-of-day sales reports to facilitate financial reconciliation.
• Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
• Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
• Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.
• Other duties, as assigned.

Qualifications

• 1-2 years’ operational experience in an Assistant General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.
• At least 1 to 2 years of team member supervision experience.
• Leadership skills and business acumen
• Advanced communication skills – written and verbal
• Strong project management skills
• Ability multitask and make decisions in fast-paced environment
• Coaching, Development and Leadership Skills
• Conflict management skills
• Ability to be cross trained for all retail positions
• Customer Service focus
• Strong understand of Microsoft Office Suite
• Valid Driver’s License, required.
• Personal vehicle, required.