Retail Store Manager I

FedEx Office · Owasso, OK · 2 wk ago

Business DevelopmentFull-time

About the role

The Store Manager I or II role offers hands-on experience in developing supervisory skills and managing store operations. This position provides opportunities to drive success, build teams, and gain a comprehensive understanding of business operations.

Responsibilities

Understand and model FedEx Office values to customers and team members
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business
Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate
Be flexible with your schedule - your work hours will be based on business needs and store operating hours

Requirements

Associates Degree or some college preferred
High school degree or GED required
2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

Qualifications

Associates Degree or some college preferred
High school degree or GED required
2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel

Skills

Ability to work independently
Ability to stand for long periods
Ability to lift up to 55 pounds
Ability to bend, twist, and move frequently
Ability to travel as needed
Effective communication skills
Ability to multitask and manage multiple priorities
Attention to detail
Ability to work with minimal supervision

Benefits

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.

Pay

Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.