Retail Store Manager I

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The role requires performing all functions normally performed by a store team member while owning your business in driving sales, modeling service excellence, and delivering operational excellence.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team to ensure they have the tools and information needed to support company goals.
• Work with your supervisor to create solutions for your business, complex customers, host partnerships, and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members.
• Use FedEx Office tools and resources to select, train, develop, retain, and performance-manage your direct reports.
• Interact with your supervisor to seek guidance, coaching, and direction, and escalate issues as needed.
• Execute all operational and store sales activities to exceed financial and customer experience targets.
• Accomplish daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
• Take ownership of store controls such as Standard Operating Procedures, financials, safety, security, scheduling, and compliance with laws.
• Utilize Quality Improvement tools to improve the business, share ideas, and innovate.
• Be flexible with your schedule based on business needs and store operating hours.
• Perform all other duties as needed or required.

Requirements

• Associate’s Degree or some college preferred; high school degree or GED required.
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Essential Functions

• Ability to work alone in the store at times.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to travel as required for business necessities.
• Ability to communicate effectively with customers, vendors, and team members.
• Ability to perform work activities requiring cooperation and instruction on a consistent basis.
• Ability to function in a fast-paced environment, managing multiple priorities.
• Ability to maintain attention and concentration for extended periods of time.
• Ability to work with minimal supervision.
• Ability to report regularly to work and maintain established business hours.

Preferred Qualifications

• Experience with Quality Driven Management to deliver market-leading customer experience and business excellence.
• Ability to suggest areas for improvement in internal processes and optimize profitability.
• Application of Quality concepts in daily activities.
• Support for FedEx Office Quality initiatives.

Benefits

For details on our comprehensive benefits, click here.

FedEx Office is an Equal Opportunity Employer, including veterans and individuals with disabilities. Know your rights under applicable laws, including the San Francisco Fair Chance Ordinance, Los Angeles’ Fair Chance Initiative for Hiring, and the New York City Fair Chance Act.