Retail Store Manager I

As the Store Manager I or II, you will have a hands-on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The role requires performing all functions normally performed by a store team member. You will also have an opportunity to own your business by driving sales, modeling Purple Promise service, and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team to ensure they have the tools and information needed to support company goals and perform their jobs.
• Regularly work with your supervisor to take guidance and direction, and create solutions for your business, complex customers, host partnerships, and commercial sales.
• Ensure an exceptional store experience that engages and retains customers and team members while supporting the FedEx brand.
• Use FedEx Office tools and resources to select, train, develop, retain, and performance-manage your direct reports.
• Interact with your supervisor to seek guidance, coaching, and direction, and escalate issues as needed for the successful running of your business.
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps, and bank deposits.
• Take active ownership of all store controls, including Standard Operating Procedures, financials, safety, security, scheduling, and compliance with state and federal laws and system management.
• Utilize Quality Improvement tools to improve the business, share ideas, and continue to innovate.
• Be flexible with your schedule—work hours will be based on business needs and store operating hours.
• Perform all other duties as needed or required.

Requirements

• Associate’s Degree or some college preferred; high school degree or GED required.
• 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
• Ability to work alone in the store at times.
• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Consistent ability to bend/twist at the waist and knees.
• Ability to travel as required for meetings with customers, vendors, or other team members.
• Ability to communicate effectively with customers, vendors, and other team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Ability to function in a fast-paced environment while managing multiple priorities.
• Consistent ability to maintain attention and concentration for extended periods.
• Ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

Pay

The pay range for this position is $22.70–$28.95 per hour.