Retail Store Manager I

Essential Functions

• Responsible for retail store staffing/personnel (interviewing, hiring, training, managing, terminating) and adhering to Goodwill Northern Michigan’s employment policies & procedures.
• Schedule and oversee schedules of store team.
• Communicate to/with team members and departments.
• Review, reconcile and approve employee timecards.
• Aid in materials handling and processing of donated goods as needed.

Primary Responsibilities

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
• Manage the daily operations and personnel of a retail store location, maintaining friendly, clean, attractive, efficient, fully stocked, profitable stores and productive, engaged staff.
• Ensure that retail customer service standards are consistently achieved.
• Ensure that retail location is appropriately maintained, visually appealing and portrays a quality image of Goodwill Northern Michigan.
• Ensure that the location operates within the established budget (sales and profit/loss).
• Provide coordination throughout the store with team members to maintain or exceed budgeted sales and income level.
• Develop and provide staff with the support and training they need to perform their jobs and achieve their performance objectives.
• Ensure all team members have received all appropriate job and safety-related training.
• Develop and train Assistant Retail Store Managers to be able to fully operate the store in the absence of the Retail Store Manager.
• Perform quarterly employee developmental check-in conversations with all direct reports.
• Ensure responsibility for reporting and banking in a proper manner.
• Ensure all administrative functions and responsibilities are accurate and completed and submitted in a timely fashion.
• Maintain all customer and quality control standards in a professional manner.
• Ensure quality control standards, accurate pricing strategies and merchandise rotation are being maintained.
• Responsible for daily auditing procedures, bank deposits, and cash control.
• Ensure that all Goodwill Northern Michigan agency and retail policies, procedures and processes are implemented, followed, and/or achieved.
• Hold regular staff meetings, keeping staff members abreast of pertinent information from location, retail operations and Goodwill Northern Michigan overall.
• Aid Retail Director in developing best practices for retail division.
• Attend all scheduled retail Management meetings and scheduled trainings.
• Other duties as assigned by manager.

Education, Licenses, Certifications and Experience

• High school graduate or GED.
• College degree preferred.
• Minimum of 4 years of managerial experience in a high volume fast paced business. Retail or other customer service-oriented environment preferred.
• Current driver’s license without restrictions.

Knowledge, Skills and Abilities

• Proven leadership skills with the ability to develop and motivate a team of employees.
• Ability to communicate effectively with customers, staff, and people with disabilities to provide direction, and resolve complaints and problems as they arise.
• Ability to coordinate multiple activities, schedules, and projects.
• Good organizational skills required, must have strong communication skills, both oral and written.
• Ability to create and maintain documentation regarding team member attendance and performance according to company policy.
• Ability to plan and to be creative and naturally seek further professional growth.
• Well-developed sense of responsibility and coping ability.
• Ability to make quick accurate decisive decisions.
• Ability to understand and accept people with barriers to employment and everyday living.
• Strong computer skills with working knowledge of current Microsoft Suite.
• Proficiency with Counterpoint Point of Sale software.
• Ability to work varied hours and days as business dictates.

Physical Requirements

• Work in an environment with occasional high stress, and short deadlines.
• Stand, walk, and sit throughout the workday.
• Routinely bend, stoop, push, pull, reach, kneel twist, turn throughout the day.
• Ability to lift up to 50 pounds. May be required to exert 150 – 300 pounds of force.

Compensation Details

60000-64200 Yearly Salary