Store Manager I - Retail

About the role

The Store Manager is responsible for leading all store operations and personnel management in their assigned retail location. This person is critical in maintaining a safe work environment and a culture of customer service, ensuring exceptional guest experiences, and meeting all budget and sales targets.

Responsibilities

• Act as the General Manager of a site overseeing all aspects of store operations and personnel management.
• Fosters cohesion among team members and cultivates a positive organizational culture.
• Responsible for handling escalated customer service matters.
• Responsible and committed to ensuring strict adherence to safety protocols throughout all operational activities.
• Affirms fiscal responsibility for managing operational costs, including labor and supplies, within the assigned store.
• Executes budget management duties, expected to meet sales targets and production benchmarks.
• Supervises payroll operations and monitors profit and loss margins to ensure financial objectives are met within the designated store.
• Manages the end-to-end process encompassing selection, hiring, training, onboarding, progressive discipline, and coaching of retail store associates.
• Upholds accountability for fostering the growth and professional development of Assistant Store Managers, guiding their progression to higher-level positions within the organization.
• With the Regional Director, establishes and implements a structured development framework for leads and hourly associates.
• Ensures timely resolution of all inquiries and assistance requests from leaders and support staff, consistently responding within a 24 to 48-hour timeframe.
• Commences store operations by opening the premises, conducting cash counts, and preparing the establishment for customer engagement during regular business hours.
• Ensures sufficient staffing levels for the day's operations, promptly arranging for replacements if necessary to maintain optimal coverage and ensure seamless store functioning.
• Concludes store operations by overseeing the closing procedures, including conducting cash counts and securely depositing funds into the designated safe.
• Generates end-of-day sales reports to facilitate financial reconciliation.
• Ensures the building is securely locked at night and activates the alarm system to safeguard the premises.
• Works with Regional Director to develop comprehensive operational loss prevention initiatives to mitigate shrinkage risks.
• Communicates any identified losses to Regional Directors and all pertinent retail leadership for timely awareness and strategic action.
• Other duties, as assigned.

Qualifications

• 1-2 years’ operational experience in an Assistant General Manager or Supervisory capacity (i.e., retail, manufacturing, hospitality) is required.
• At least 1 to 2 years of team member supervision experience.
• Leadership skills and business acumen.
• Advanced communication skills – written and verbal.
• Strong project management skills.
• Ability multitask and make decisions in fast-paced environment.
• Coaching, Development and Leadership Skills.
• Conflict management skills.
• Ability to be cross trained for all retail positions.
• Customer Service focus.
• Strong understand of Microsoft Office Suite.
• Valid Driver’s License, required.
• Personal vehicle, required.

Benefits

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs
• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long-Term Disability
• Life Insurance
• Tuition Reimbursement

EEO Statement

Goodwill Industries of Northwest North Carolina is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by law.