store manager, Hilton Head, SC

About the role

The role involves managing customer interactions through various channels including in-store and digital platforms. Responsibilities include handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Manage customer interactions via phone, email, and social media
• Resolve customer inquiries and complaints efficiently
• Ensure high levels of customer satisfaction
• Collaborate with cross-functional teams to improve service

Requirements

Essential requirements include strong communication skills, problem-solving abilities, and familiarity with CRM systems.

Qualifications

• Bachelor's degree in Business Administration, Communications, or related field
• At least 2 years of experience in customer service or a related field
• Proficiency in Microsoft Office Suite

Skills

• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Familiarity with CRM systems

Benefits

Includes comprehensive health insurance, paid time off, and opportunities for professional development.

Pay

$20-$25 per hour, depending on experience and qualifications.

Schedule

Flexible schedule available, typically part-time.