Store Manager - Gales Ferry, CT

Description of the Role

The General Manager (GM) is responsible for the entire site operation. The GM will lead the management and associate team to ensure the execution of all PMG Values, goals, rules, regulations, processes and procedures. The GM is responsible for maximizing the stores profitability through Team Development, Operational Excellence, Sales Building, and Financial Performance Management. The GM is responsible for both customer and associate satisfaction. The GM will ultimately select, develop, and lead a highly effective team.

Duties

• Ensure a pleasant shopping experience for all customers.
• Resolve customer and associate concerns, issues, and complaints effectively.
• Execute the PMG Sales Strategy, action plans, and business processes developed by Store Operations Teams in order to maximize sales-building efforts.
• Analyze the income statements and utilize reports to ensure the stores profitability.
• Supervise and lead the day-to-day task assignments and performance for all associates and managers.
• Manage/Accurately complete daily paperwork, cash, lottery, shrink, spoilage, and waste processes.
• Manage Labor and Team Schedules.
• Build relationships with community partners to connect the store with its community.
• Analyze trends and set action plans for store challenges and areas of opportunity.
• Maintain store compliance with PMG Requirements.
• Monitor local competition through price surveys and other tools, and take action/communicate to Store Operations accordingly.
• Ensure store meets and exceeds Operational Excellence surrounding PMG Requirements.

Requirements

• A high school diploma or general education degree (GED) equivalent.
• Bachelor’s Degree in Business or related field preferred.
• Experience with leading and building a highly effective team.
• Experience selecting, training, and performance management of staff.
• Availability to work all shifts, weekends, and holidays.
• Reliable Transportation.
• Excellent Leadership Skills in a fast-paced environment.
• Exemplary Customer Service.
• Ability to implement positive change through coaching and developing team.
• Ability to work with little or no supervision; Self-Motivated.
• Excellent communication and interpersonal skills.
• Knowledge and proficiency in Microsoft Word, Excel, and Outlook.
• Excellent ability to multi-task.
• Goal Oriented, Exceptional Organizational, and multi-tasking Skills.
• Ability to lift/carry up to 35 lbs.

Benefits

The complete PMG Benefits Package includes Health, 401K, and other options will be available. Relocation costs will be considered.