Store Manager F&B
About the role
The Coffee Shop Manager oversees daily operations, including staff management, inventory control, financial performance, and exceptional customer service. This role demands strong leadership, operational excellence, and a commitment to fostering a positive team and customer experience.
Responsibilities
Recruit, train, and mentor staff to uphold company standards.
Provide ongoing coaching, conduct performance reviews, and address improvement areas.
Foster a culture of teamwork, customer focus, and continuous improvement.
Build strong relationships within the team to enhance employee and customer experience.
Promote store events, seasonal promotions, and engage with local community partnerships.
Maintain sales performance and ensure revenue targets are met.
Manage budgets, control expenses, and track cash flow.
Oversee opening/closing procedures, cleaning, and light maintenance.
Ensure compliance with health, safety, and food sanitation standards.
Troubleshoot operational issues such as equipment malfunctions or supply shortages.
Maintain high-quality standards for coffee and food preparation.
Implement customer feedback to improve service and experience.
Address and resolve customer complaints promptly.
Promote brand values and enhance customer loyalty.
Maintain accurate records of sales, inventory, payroll, and other data.
Prepare regular reports on performance metrics.
Ensure compliance with local, state, and federal food safety regulations.
Conduct safety and sanitation training for staff.
Requirements
3+ years’ experience in retail or food & beverage management.
Proficiency with POS systems and scheduling software.
Strong understanding of budgeting, sales tracking, and inventory management.
Demonstrated commitment to exceptional customer service.
Excellent leadership, communication, and organizational skills.
Ability to problem-solve and maintain a strong work ethic.
Schedule
Ability to work a flexible schedule to meet the needs of the business—including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).
Benefits
Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance
Pay
$75,000.00 - $80,000.00
Company Information
Coach is an equal opportunity and affirmative action employer. Tapestry, Inc. complies with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. Visit Tapestry, Inc. Base Pay Range for a complete list of U.S. Corporate Compensation & Benefits.