F&B Manager

Duties and Responsibilities

• Identifies and defines operational needs within the restaurant (and other outlets or areas, if assigned) and implements solutions which result in beneficial changes to assigned operations
• Absolves by all State, Federal, and WCH requirements pertaining to serving alcohol
• Interacts with guest to obtain feedback on product quality and service levels
• Develops and implements customer service training programs as needed and assures outstanding service to all guests at all times
• Directs the development and administration of controls for all phases of assigned outlets in an economical and profitable manner while maintaining established standards
• Develops staffing schedules that assure the highest service levels with maximum productivity
• Develops and monitors status of budgets
• Responsible for profit/loss of assigned operations
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Obtains and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment and assures that all staff are informed of said information
• Assumes special projects as needed per the direction of the immediate supervisor
• Other duties & responsibilities as assigned

Job Requirements

• High School diploma or GED- required
• Bachelor’s Degree in Business or Related Field AND two (2) years Supervisory experience in a high volume, multiple shift, F&B outlet- required
• Four (4) years’ experience in a Management position in a high volume, multiple shift, F&B outlet- required
• Three (3) years’ experience in a F&B Supervisory position with Wind Creek Hospitality- required
• Two (2) years food service management experience managing multi-outlets or multi-locations - required
• Problem solving and decision-making ability required
• Extensive knowledge of food products and service techniques required
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and TIPS training required to retain position
• After hire, successful completion of ServeSafe Sanitation training required to retain position
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas, required
• Ability to lift and carry up to forty (40) pounds required
• Ability to respond calmly and make rational decisions when handling guest and employee conflicts required
• Willingness to travel and participate in training when directed required
• Proven ability to develop a budget required
• Proven ability to understand financial data and manage to a budget required
• Excellent verbal and written communication skills required
• Ability to work with a computer based time and attendance, and/or client-booking systems, as well as the Micros Point of Sale system preferred
• Must successfully pass job interview, including a guest service audition
• Must be able to work independently and as part of a team
• Must be able to work and deal effectively in a diverse, ever-changing environment
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) is required for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment
• Willing to work odd and irregular hours