Store Manager - City Creek Center

About the role

At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you!

Responsibilities

• Sales and Profit: Infuse your passion for Claire's products into achieving retail store targets, fostering growth, and spreading the joy of self-expression; implement strategies and promotions to drive traffic and increase sales.
• Memorable Shopping Experiences: Infuse every customer's interaction with Claire's positivity and inclusivity. Shopping at Claire’s is about finding pieces that reflect their unique personality and celebrating who they are.
• Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers—conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process.
• Store Operations: Oversee operations with efficiency and flair. Manage inventory and handle cash transactions, visual merchandising, and coordinate promotional activities to reflect the fun and joy that defines Claire's.
• Team Leadership: Recruit, train, manage, and provide direction and development to your team. Foster a culture of collaboration, motivation, and accountability to drive results and ensure team members are continually challenged and achieving their full potential.
• Brand Representation: Showcase Claire's products and services with enthusiasm and offer fashion-related tips and advice. Ensure your store is well-merchandised reflecting the latest trends and maximizing sales opportunities.

About You

• Sales-Driven Mindset: You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities.
• Customer-Centric Approach: You’re passionate about providing exceptional service and creating memorable shopping experiences.
• Retail & Leadership Experience: At least one year of retail management experience preferred, with a proven ability to drive sales and support team success.
• Confidence in Piercing Services: Willingness to become a trained piercing specialist and provide expert guidance to customers.
• Strong Communication & Selling Skills: You know how to engage customers, build relationships, and close the sale.
• Ability to Work Independently: You’re self-motivated, organized, and can take charge when needed.

Requirements

• You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers.
• You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations.
• You hold a high school diploma or equivalent and have 1–2 years of retail management experience.
• You can stand during scheduled shifts and maneuver 11–35 kg (25–75 lbs).
• You can bend, stoop, extend reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers.
• You are passionate about providing our customers with opportunities to express themselves freely every day.
• You are energized by interacting with customers and strive to provide excellent service throughout their visit.
• You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression.
• You have strong verbal and written communication skills to effectively interact with customers, employees, and management.
• You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.
• You are a driven team leader with a positive attitude and willingness to learn.
• You’re self-motivated and organized, as some of our stores may require you to work alone at times.
• You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales.
• You can create a curated fashion look with product during your shift.

Benefits

• Full-Time employees will be eligible for benefits (Medical, Dental, Vision, Employee Assistance Program, Life Insurance)
• Generous employee discount on Claire's products
• Opportunities for advancement and career development
• Fun and inclusive work environment with supportive teammates