Store Manager - Building Materials / Lumberyard

About the role

Kirchner Building Centers is a family-owned and operated business serving East Central Illinois, Southern Indiana, and Northern Kentucky. Founded in 1906, the company continues to grow with each generation. We are seeking an experienced Store Manager to lead our team in Mattoon, Illinois.

Responsibilities

• Streamline processes throughout the lumberyard to ensure customer satisfaction;
• Lead by example in providing exceptional customer service;
• Accurately figure material list and pricing on estimates/orders for customers;
• Cook up schedules and materials needed for daily customer deliveries;
• Understand all aspects of lumberyard operations and be able to perform all functions at any time;
• Professionally and effectively handle customer complaints;
• Assist customers in the lumberyard for deliveries and/or pickups.

Requirements

• Customer Service: Streamline processes throughout the lumberyard to ensure customer satisfaction; lead by example in providing exceptional customer service; accurately figure material list and pricing on estimates/orders for customers; coordinate schedules and materials needed for daily customer deliveries; understanding of all aspects of lumberyard operations and ability to perform all functions at any time; professionally and effectively handle customer complaints; assist customers in the lumberyard for deliveries and/or pickups.
• Budgets and Payroll: Understanding of what impacts profit/loss within the lumberyard and drive sales to exceed budget; approve timecards for hourly team members biweekly; schedule and approve time off requests in a manner that coincides with business needs; monitor employee hours and assist with timecard corrections as needed.
• Financial: Ensure inventory is well maintained, equipment is in good/safe working order, and inventory is protected; keep thorough documentation of any incidents in accordance with company policy; manage inventory and maintain accurate records; review weekly accounts receivable reports and conduct necessary communications on past due accounts.
• Team Building: Encourage a team environment by providing an enjoyable environment with open door communication; welcome suggestions from team members; approach each day with enthusiasm and high energy to motivate the team.
• Employee Development: Supervise all team members at the lumberyard; provide training and ensure certifications are valid and in place; promote a culture of expanding job knowledge to continually educate and motivate the team; conduct annual evaluations to highlight accomplishments, address areas for improvement and set goals for moving forward; hold team members accountable for their designated responsibilities; conduct reviews for new hires in the designated time frame.
• Safety and Loss Prevention: Promote a safety-first atmosphere to ensure a safe and secure environment for customers and employees; adhere to all safety and health regulations set forth by OSHA and Kirchner Building Centers; ensure equipment and buildings are always maintained and in safe working order.
• Inventory Control: Maintain proper levels of inventory in the showroom and lumberyard; order materials when necessary; collaborate with Yard Foreman/Sales Teams to ensure proper quantities are available to fulfill upcoming customer orders; expand knowledge of products and new materials available for customers.
• Communication: Maintain compliance and consistently promote company policies and procedures; lead monthly store meetings with team members.

Qualifications

• High school diploma or equivalent
• Solid working knowledge of retail building materials, lumber, hardware products and building materials as well as additional operations and software systems associated with the industry
• Excellent leadership and problem-solving skills along with the ability to manage with limited supervision
• General business knowledge and mathematical skills to sufficiently understand and interpret store operations
• Ability to understand how to figure material list and pricing on estimates per customer requests
• Excellent communication, time management and organizational skills
• Able to effectively lead, train and motivate a team
• Able to effectively and professionally communicate with customers, vendors and team members
• Knowledge of safety regulations and procedures
• Able to safely operate forklifts and other yard equipment
• Able to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits

• 401(k) with company match
• Health Insurance
• Dental
• Vision
• Life Insurance
• Health Savings Account
• Supplemental Insurance
• Paid Time Off